Aslam Ali

IT Administrator at Gourmet Gulf Co. LLC

• United Arab Emirates - Dubai
• My current job since July 2019

• Managing Microsoft Dynamic Nav by Creating, configuring and supporting users and stores
• Providing ERP Support to End users regarding the issues related to Microsoft Dynamic
Nav 2016 & 2018.
• Setup POS systems in Microsoft Dynamic NAV for Retail & Hospitality Sector.
• Managing Azure platform and upgrading and changing configurations accordingly.
• Administer the installation, up gradation, configuring, scheduling, testing & troubleshooting
the Desktop, Laptops, Servers, and Office 365.
• Working within a TCP/IP network environment, including Firewall Routers, Surveillance
Camera, Time Attendance Machine and Servers.
• Ensure adequate antivirus protection & solutions are maintained and updated.
• Involved in the rollout of software updates and patches. (Microsoft Dynamic NAV 2009 to
2017)
• Ensure Users and Company data by configuring auto backup system with Veeam Backup
Agent
• Maintaining and Supporting End Users using ITSM Tool ManageEngine ServiceDesk Plus
• Producing documentation on operational, system and user procedures & guidelines.
• Providing advice on selection and purchase of IT equipment

IT Support Officer at Fresh Express LLC

• United Arab Emirates
• January 2018 to June 2019

IT Support at DR. Nutrition Pharmaceuticals

• United Arab Emirates
• January 2014 to January 2018