أسلم شايك

• Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
• Provided clear and concise step-by-step technical support to guide clients during process.
• Used support tickets to track and speed up incidents.
• Conducted regular security backups on systems and software, keeping computers free from hacks or threats.
• Logged and completed reports to submit technical details to management.
• Managed daily server backups on computers to avoid data loss from computer malfunctions.
• Used remote access to navigate and link to customer computers.
• Completed verification and validation processes to create stable and high-performing systems.

• Supported maintenance, installation, and upgrade of various operating systems including Windows and Linux.
• Conducted recovery operations to restore system functions due to failures.
• Arranged computers, routers, and printer for designated personnel to establish productive well-equipped workstation.
• Updated and modified software to maximize capability, enhance functionality and deliver speedy outcomes.
• Installed malware to provide security and privacy for networks and computer systems.
• Responded to customer queries and provided resolutions to maintain smooth communications.
• Provided software and equipment demonstrations to orient users in navigating process.
• Provided technical support to company staff, resolving varied issues across internal and external applications. .

Responsible for the Troubleshooting the Clients Desktop and laptops

Responsible to install windows and softwares
responsible to configure all the network devices like routers, switches
Responsible to Secure Clients Data before Troubleshooting

• Set up new user accounts and profiles and handled password issues to avoid client frustration.
• Cleaned computer systems for imaging and removed software before re-installing new software in corruption cases.
• Installed and configured computer hardware operating systems and applications by understanding client usage habits and meeting operational needs to fulfil those habits.
• Troubleshot system and network problems, diagnosing, and solving hardware or software faults.
• Responded within agreed time limits to call-outs adhering to contractual guidelines and avoiding loss of service fees for company.