أسلم Vakkayi;

Ensure compliance with established ISO procedures, systems security, contingency plans, internal controls and
standards.
• Monitor the operation and security of all computer hardware and ensure that it is operating properly.
• Initiate, suggest and provide training to end user on various systems like ERP application, procedure, system
change etc.
• Schedule routine, preventative maintenance, daily clerical functions regarding integrity of computer systems
• Serve as primary contact for all servicing of computers, printers, etc. Respond to all users request and provide
them with adequate support
• Liaising with vendors when required
• Carry out the repairs and maintenance of all PCs, printers, telephones, interactive system, key lock system, etc.
• Report status of I.T. & Telecommunication issues to Project Manager.
• Support & Maintenance of I.T. infrastructure including telecommunication.
• Installing, troubleshooting and maintaining Cisco switches, routers and WAP’s.
• Installing, troubleshooting and maintaining windows 2003 /2008 R2 servers
• Configuring and supporting various Application Servers.
• Troubleshooting LAN/WAN network problems and ensuring that the network is optimized.
• Implement Group Policies and security policies for the network.
• Implement technology-related processes, systems and telecommunications
• Maintain all users access request and authorizations (Windows, E-mail etc)
• Installation of software/hardware
• PABX Programming (Nortel, Avaya)
• Configuring Backup programs and ensuring all backup and restore policies are being followed.
• Maintain up-to-date detailed knowledge and records of all system changes, updates, enhancements
• Maintain the documentation of all hardware, software logs, telephone and computer supplies.

 Design, Procurement, implementation, maintenance and user management of networks, servers and PCs. Includes IP Connect (MPLS), leased lines, ATM lines,
 Configuring Data and Voice VLANs and Implementing Inter-VLAN routing using multi-layer switches.
 Troubleshooting & Configuring HP ProLiant Servers - ML 350, ML 370 & DL 380, SunServer Sun Fire X4150
 Software installations, network maintenance and Help desk support.
 Managed escalations from users business critical issues
 Hands on experience with a large set of product lines and solutions from cisco
 Evaluate, recommend & implement system enhancements & new functionality