procurement specialist
HSBC
Total des années d'expérience :11 years, 0 Mois
Purchasing IT software and hardware, sourcing the projects may refer to CV
Adminstration handling the calender of my Manager, helping Consumer Credit Team in their daily work, booking a meeting room as per manager request
Identify trends in product and service flaws uncovered during investigations and advise the section heads so that relevant amendments hereby avoiding recurrence of customer complaints.
Acknowledge all customer compliments and thank passengers for their positive feedback keeping the appropriate sections informed.
Conduct scheduled courtesy visits and personally handle complaints of Arab CIP & VIP members & deal directly with service complaints from this group with the specific aim of solving the service issues, and either winning their business or ensuring they continue to fly with Emirates.
Formulate an appropriate reply and provide full explanation to the customer either verbal or written in a sympathetic and empathetic manner in order to restore lost goodwill and ensure repeat business.
Maintain a comprehensive database of customer complaints, feedback and compliments in order to generate monthly reports for the Customer Relations Manager and recommend procedural and policy changes where ever necessary supported by sound analysis.
Ensure that the customers receive an interim reply within the specified time in cases where the investigation is taking longer than expected
Review the Aircraft defects for qualification under warranty and concur with warranty supervisor on the claimable to initiate claims as necessary.
Review the heavy maintenance, and Check packages and identify claimable repairs and submit warranty claims against vendors, where appropriate.
Monitor the labor man-hours spent special inspection of components and systems reliability issues where the vendors have acknowledged liability to submit claims as necessary.
Study the Aircraft modifications where vendors have not offered warranty remedies.
Generally support and assist Warranty Engineer with the work of day-to-day supervision, administration, and preparation and submission of the reports and statements for the senior Management.
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