HR Officer (Overseas HR)
MASHREQ
مجموع سنوات الخبرة :16 years, 3 أشهر
(HR Partner for overseas locations : Egypt, Qatar, Bahrain, Kuwait, Hong Kong, New York, Pakistan, Bangladesh, India, London & UAE)
• HRMS : Develop and provide MIS to the stakeholders (CEO, senior management, Business etc). Ensure maximum accuracy level, within agreed time deadlines, defined service standards and prescribed format in line with audit requirements.
• Accountable and responsible for reconciling (as and when) all HR reports for audit purposes and government authorities.
• Develop and prepare monthly scorecard for SCH and outsourced employees.
• Compensation & Benefits : Implement and communicate HR policies and procedures to Heads, Managers and employees (preparation and distribution of written and verbal communication regarding benefits, compensation, and personnel policies. including counseling employees.) Updating all policy manuals, handbooks, benefits matrix.
• Designed and revised the complete exit process / forms etc. Custodian of the employee confirmation and exit process. Ensuring end-to-end exit process wrt exit interview, documentation, closure of all relevant accounts, visa cancellations etc.
• Coordinated the annual bonus program, salary review, increments & performance management process.
• Provide feedback and advice on gaps wrt employee benefits and attrition,
• Co-ordinate annual renewal of policies for medical, life insurance etc.
• HR Generalist : Review job descriptions for accuracy, create and maintain job description library with updated descriptions.
• Co-ordinate all facets of HR including recruitment, compensation and benefits, performance management, & succession planning.
• Overall management of all outsourced employees working for SCH ensuring that the agencies follow Bank’s laid down policies and procedures. Conducted performance appraisal for all outsourced employees. Set up effective process to ensure that the agencies are hiring competent staff as per SCH requirements.
• Developed, evaluated, implemented the complete employee cycle from joining till exit. (short listing, interviews, selection, approvals, issue of appointment letters, confirmation, exit)
• Accountable for new joiners on boarding including orientation, trainings, visa, etc. (Ensuring complete documentation as per SCB and UAE law)
• Custodian of employee personal files as per SCH and UAE law.
• Align organizational charts with current HC & approved HC plan. Ensure that org charts are constantly updated to reflect any updations / changes.
• Monthly reconciliation of all staff movement, alignment to the updated cost centers and reporting managers.
• Managed internal migration of SCB employees to SCH wrt contracts, communication, Compensation & Benefits, visa, query & grievance handling, counseling. Relationship management for SCB senior staff who migrated to SCH.
• Develop and prepare HR standard SOP’s based on policies, procedures and applicable UAE laws.
• Manage immigration, contracts, cancellations and labour related issues for all SCH employees.
• Issuance of offer letters, promotion letters, transfer letters, confirmation letters etc. after initial checks to ensure that the recommendations are as per SCB policies & UAE law.
• Document Standard Operating Procedures (SOP’s) for new and existing processes to ensure uniformity in implementation.
• Recruitment : Achieved diversification of workforce through hiring candidates from various nationalities. Accountable for nationalization for SCH.
• Identify, negotiate with external agencies for sourcing manpower for SCH (Bank roll and outsourced)
• Conduct due diligence for all external recruits including written, verbal reference checks and other screening procedures.
• Training & Development : Prepare and coordinate annual training calendar for functional and behavioral trainings.
TRAININGS
• Gallup Strength Finder
• OJT in SCB HR & SCB visa department.
• Completed all HR related e-learnings.
• Managed and supervised a team of Client Servicing Executives, point of escalation for their clients. Also responsible for the teams periodic Audit and documentation check.
• Managed core areas of the HR function for 8 Clients and 480 associates, as well as being the primary point of contact for them.
• Initiated compensation and benefits market research and analyzed their findings to ensure competitiveness.
• Ensured accurate accounting of employee compensations and benefits costs.
• Analyze compensation policies, government regulations, and prevailing wage rates to develop competitive compensation plan.
• Administering the organization's performance appraisal program along with support on queries wrt budget, policies, benefits etc.
• Responsible for overseeing and executing all customer administrative services, ensuring rapid response (TAT 24Hours) with high satisfaction levels. Also responsible for providing value proposition to the client w.r.t. Regulatory Audit, transparency in relationship, process and operations, client feedback, MIS and payroll system etc.
• Undertake periodic compliance risk focused self assessments.
• Provided HR support to associates w.r.t. Induction, Defining Compensation structure and its components, Query resolution and counseling, Appraisal, Increment, Training, Tax Consultancy, Exit Interview etc.
• Provided Benefit Administration (Payroll, Medical reimbursement, Leave Travel Allowance (LTA), Mediclaim Insurance, Personal Accident Insurance, ESI, PF, Income Tax etc.) to associates.
• Provided HR Support to Clients w.r.t. Attendance tracking, Defining Compensation structure, Meetings and Feedback, Extension or Termination of associates, Invoicing, Appraisal, Additional resource allocation on request.
• Preparation of reports / MIS for External and Internal use.
• Ensure accurate and regular feedback to clients on the progress of the recruitment activity.
• Ensure required standards of customer service quality are met consistently, whilst maintaining efficiency and productivity.
• Formulate policies, procedures and programs for recruitment, placement, classification, orientation, benefits and compensation, and labor and industrial relations.
• Researched and analyzed salary rates and benefits offered by other employers in the same sector.
• Developed and implemented new benefit packages, ensuring that these were current and competitive and in line with legal requirements.
• Assisted in the administration of the compensation, pension programs.
• Performed job analyses, job matching, including interview, evaluation, internal comparison and external survey.
• Administered aspects of annual performance review, merit increase and bonus cycles.
• Assisted manager in creating and maintaining salary range system, including periodic evaluation of levels/grades/bands used and annual range movement.
• Develop methods to improve employment policies, processes and practices, and recommend changes to management.
• Create proposals, develop and implement compensation and benefits programs.
• Played key role in evaluating and analyzing Executive Compensation.
Part of National Account Channel marketing activities for the Northern India Region. Implementing the Key Account Management strategy and delivering superior marketing activities for Webdunia.com, the world’s largest Language Technology Company.
Key Result Area:
• Developing business, getting new clients, identifying business opportunities in the company’s focus area.
• Researching, establishing, building and maintaining relationships with prospects and customers. Response to leads generated, selling to potential customers in the target area.
• Performing in-depth analysis to capture understanding the account’s profile, their infrastructure, business and the customized strategy to be deployed.
• Responsible for negotiating, managing and closing business deals with variable values by providing software product and services.
• Coordinating technical work plans between developers, managers, operations and infrastructure team members.
• General account management duties include daily customer interaction, procuring orders from Customers, keeping the customer informed about the stages of his orders, preparing customer management plans and miscellaneous reports.
• Responsible for payment receivables.
• Market research and analysis of the market size and share potential and knowledge of the competitors’ products and pricing.
• Supervised and managed a team (automobile engineer, Sales Executive) entrusted with the work of certifying Pre-owned cars for the banks as well as individual customers.
• Developed business relationships with Key car dealers, Banks, Individual customers to achieve the target of 500 certifications per month.
• Attending to online requests from banks and individual customers (including customer to customer transaction).
• Dealing with the issues of the customers in regard to the registration of the vehicles and interacting with the Regional Transport Authorities (RTA) in this connection.
• Financial responsibilities included Credit billing of banks and individual customers and maintenance of Cash accounts.
• Office Administration, preparation and forwarding of weekly reports of the branch to the headquarters (Mumbai).
• Coordinating between sales and credit i.e. helping in credit evaluation, liasoning with dealers & credit department on day to day basis, maintaining turn around timings of applications sourced through different channels & taking all the initiatives of getting the cases approved & disbursed.
• Preparing Dealer bulletins on all appropriate products and price information as well as gaining understanding on consumer automotive trends and needs.