Executive Housekeeper
ROYAL GROUP
Total years of experience :19 years, 5 Months
• Hires new employees as needed, Evaluates employees in order to upgrade them when openings arise.
• Plans the work for the housekeeping department.
• Assigns regular duties and special duties for housekeeping staff.
• Schedules employees and assigns extra days off according to occupancy Forecast.
• Recruit and train new employees.
• Assigns new employees to work with experienced help.
• Prepare Annual Housekeeping Budget.
• Develop and implement Housekeeping systems and procedures.
• Assist Purchase department in selecting supplies for items related to Housekeeping plan, control and supervise Horticultural activities.
• Organize in the job training and evaluate its effectiveness.
• Approval of the Functional Manual of the department.
• Recommend recruitment of new personnel.
• Coordinating the preventive maintenance schedule of rooms and public area with maintenance department
Executive Housekeeper
25 /10/2015 - 29/4/2016
Hotel Fitz Roy, les Hotels en Hauts
Val Thorens- France
• Oversaw 10-15 housekeeping staff depending on season.
• Maintained exceptional standards of cleanliness and performance.
• Recruited and trained staff.
• Honed basic English skills into advanced work fluency.
• Assessed guest satisfaction and developed improvement plans.
To oversee the Housekeeping operations, including the Laundry and the Internal Communication Center, ensuring that the hotel standards and procedures are fully known and followed.
To ensure that all the rooms are prepared and inspected as per standards and according to guest requests and needs, including the Turn Down service.
To ensure that the flower decorations in the rooms and public areas are always maintained as per the required standards.
To ensure the up keeping of all the front of the house, including the hotel entrance.
To ensure the up keeping of all the designated back of the house areas.
To check regularly the night shift for cleaning.
To ensure appropriate stock level for the smooth run of the Housekeeping and Laundry operations and to approve requisitions accordingly.
To ensure that the inventories of linen, uniforms and other applicable items are done and recorded as scheduled.
To deal with different suppliers and contractors.
To overlook the Pest Control service and jointly with the Stewarding Manager and Chief Engineer to establish the Pest Control schedules.
To implement housekeeping related HACCP procedures.
To be involved in sustainable development and to apply energy and waste management.
Pragelato CM- Club Mediterranean-PRE-OPENING-
Torino - Italy
• Train and develop staff to meet company requirements.
• Cultivate positive atmosphere with motivated high-performance employees.
• Adhere to operating budgets and correct for shortfalls.
• Create and maintain interior and exterior standards of cleanliness.
• Forecast needs and adjust staffing levels as required.
Otranto CM- Club Mediterranean
Puglia - Italy
• Oversaw 20-30 housekeeping staff depending on season.
• Maintained exceptional standards of cleanliness and performance.
• Recruited and trained staff.
• Honed basic English skills into advanced work fluency.
• Assessed guest satisfaction and developed improvement plans.
Saint Moritz - Club Mediterranean
Saint Moritz - Switzerland
• Oversaw 20-30 housekeeping staff depending on season.
• Maintained exceptional standards of cleanliness and performance.
• Recruited and trained staff.
• Honed basic English skills into advanced work fluency.
• Assessed guest satisfaction and developed improvement plans.
Club Med 2 cruise ship - Club Mediterranean
Worldwide
• Evaluate employees in order to upgrade them when opening arise.
• Plans to work for the housekeeping department and distributes assignments accordingly.
• Schedules employees and assigns extra days off according to occupancy forecast. Maintains a time long book of all employees within the department.
• Oversaw 20-30 housekeeping staff depending on season.
• Maintained exceptional standards of cleanliness and performance.
• Recruited and trained staff.
• Honed basic English skills into advanced work fluency.
• Assessed guest satisfaction and developed improvement plans.
• Cultivate positive atmosphere with motivated high-performance employees.
• Adhere to operating budgets and correct for shortfalls.
• Create and maintain interior and exterior standards of cleanliness.
• Forecast needs and adjust staffing levels as required.
Djerba La Douce Club Mediterranea- PRE OPENING-
Djerba - Tunisia
• Oversaw 60 - 80 housekeeping staff depending on season.
• Maintained exceptional standards of cleanliness and performance.
• Recruited and trained staff.
• Honed basic French skills into advanced work fluency.
• Assessed guest satisfaction and developed improvement plans
Cherating Beach- Club Mediterranean- PREOPENING-
kuantan - Malaysia
• Recruited and trained staff over 30 employees.
• Forecast needs and adjust staffing levels as required
• Managed up to twenty team members in meeting hotel cleaning needs.
• Developed team schedules and monitored productivity.
• Assisted staff in completing tasks and corrected performance issues.
• Responded quickly to guest requests.
• Administered budget and accounted for all supplies.
Housekeeping Manager
01 /02/2004 - 01/01/2006
Columbus- Club Mediterranean-
San Salvador - Bahamas
• Recruited and trained staff over 30 employees.
• Forecast needs and adjust staffing levels as required
• Managed up to twenty team members in meeting hotel cleaning needs.
• Developed team schedules and monitored productivity.
• Assisted staff in completing tasks and corrected performance issues.
• Responded quickly to guest requests.
• Administered budget and accounted for all supplies.
Assistant Housekeeping Manager
01 /06/2003 - 01 /01/2004
Djerba la Douce- Club Mediterranea
Djerba - Tunisia
• Managed up to twenty team members in meeting hotel cleaning needs.
• Developed team schedules and monitored productivity.
• Assisted staff in completing tasks and corrected performance issues.
• Responded quickly to guest requests.
• Administered budget and accounted for all supplies.
3 ans d`etude en institut superieur inclus des stages dans les hotels de haute gamme.. moyenne de 14,5..mention BIEN..certificat de brevet technicien superieur