أسماء محسن

7 years of work experience. Organized and dependable candidate successful at managing
multiple priorities with a positive attitude. Willingness to take on added responsibilities to
meet team goals. Excellent reputation for resolving problems and improving customer
satisfaction, coaching agents, and giving feedback to improve their communication skills.
Excellent skills with preparing knowledge packs and checkpoints and insights that needed to
be provided in meetings with clients. A hardworking and passionate job seeker with strong
organizational skills.

I have experience in customer service and performance manager for 4 years in Vodafone UK telecommunication company as i have been working as an agent customer care for 6 months, 1 year and 6 months as performance manager, 1 year as agent support and 1 year as resolution manager 'complaint handler'