Head of Technical Support
Sharjah Museums Department
Total years of experience :16 years, 10 Months
•Drive process improvement in order to achieve a world class Service Desk.
• Provide consultation, assistance, support services for users of Company in the use of technology.
• Consult and analyze end-user's requirements, prepare technical specifications and evaluations for computing hardware and common desktop software.
• Promote initiatives to enhance and increase the uses of information technology.
• Coordinate with the concerned third-party contractors for the provision of IT support services.
• Monitor and review staff performance and service level requirements and achievements.
• Assist in the development of the section related policies and procedures and ensure their implementation and enforcement.
•Responsible for troubleshooting all end user problems, include problems with end-user applications, operating systems, hardware, network cards and cables, network printers, laptops & Desktops.
•Support all desktop related peripherals (Printers, scanners, etc.)
•Coordinating with 3rd party vendors on behalf of the client whenever needed to repair, modify, replace a faulty hardware Trained new employees in use of computers, hardware/ Software and peripherals.
•Managing Technical Support Staffs.
•Logging and maintaining a log of all support requests, technical issues, and resolutions
•Responsible for Imaging New Laptops and Desktops.
•On Phone support for End Users.
•Upgrading of Operating Systems.
•Perform first-level IT support-related activities on issues regarding the use of computer hardware, computer software, telephony, and wireless communications devices
•Configuration of Microsoft Outlook.
• Configuring Network Printers, Label Printers, Barcode Readers, Ethernet Cards etc.
• Recovered deleted data’s and corrupted data’s