officer - compliance & AML
First Gulf bank
مجموع سنوات الخبرة :11 years, 11 أشهر
Aspects of day-to-day compliance
Preparing and filing STR’s (Suspicion Transaction Reports) for suspicious transactions / accounts highlighted to the Central Bank.
Maintaining strict follow up with the concerned branches and units to ensure timely submission of the required information / supporting documentations and updating of KYC / Customer Profile (wherever necessary).
Analyze and identify possible money laundering activity reported by bank branches, head office, or systems
Checking, verification and recommendation for opening of Accounts falling under high risk category.
Develop and modify compliance & AML procedures for carrying out the requirements of the applicable laws & regulations.
Cooperate with government agencies, including the UAE Central Bank & Courts and respond to their queries and information requests.
Assist in AML/Compliance Training programs to all staff on an ongoing basis as to raise awareness and ensure all staff understands their responsibilities/obligations with regard to Compliance & AML Policies and regulatory/legal/statutory requirements.
Other tasks as assigned by management.
1. Deliver personalised service over the telephone to customers on various banking products, accounts, and services enquiries in an effective and efficient manner.
2. Ability to understand customers’ needs and provide appropriate solution and attention.
3. Identify cross-sell opportunities during customer interaction.
4. Consistently deliver quality service to our customers to achieve total customer satisfaction.
5. Solicit customers’ feedback and identify problem trends for improvement actions.
6. Assisting customers with their enquiries, escalate/ re-direct problems when appropriate AND MORE ….
I developed key organisational and multitasking skills, by conducting administrative tasks, such as data inputting, booking appointments, answering phone calls and editing documents, Sending faxes, Tracking system for Purchase Orders (PO) .
2008 - 2011: Diploma of Applied Business and Technology, at the Higher College of Technology. This entailed modules relating to English, Business Essentials, Information and Communication Technology, and Integrative project)) Related course: - English communications ( for 3 years) - Personal & prof development - Team project / integrative project - Information & common technology / software Essentials - Business Essentials