أسماء ابو زايد

• Conduct quality assurance audits of customer interactions to maintain high service standards.
• Manage the order lifecycle, ensuring timely fulfillment and resolving issues in collaboration with
the warehouse team.
• Handle escalated customer complaints with effective problem-solving strategies to achieve
satisfaction.
• Investigate inventory discrepancies and coordinate with the warehouse team for resolutions.
• Track the performance of the Buy app (iOS/Android) and monitor social media presence across
platforms
• Oversee delivery efficiency through daily reporting on third-party logistics partners.
• Evaluate employee performance, providing constructive feedback and setting improvement
goals.
• Collaborate with sourcing, data entry, and other departments to streamline operations.

• Directed department operations to optimize payment processes and collection strategies.
• Ensured compliance with company policies while maintaining efficient collection procedures.

• Supervised daily restaurant operations, ensuring smooth workflow and customer satisfaction.
• Managed financial reports, inventory, and supply orders.
• Resolved customer complaints effectively to enhance guest experiences.
• Audited and reconciled cash with cashiers to maintain financial accuracy.