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Asmaa Abubaker, executive administrative assistant

Asmaa Abubaker

executive administrative assistant·Arkan al-kuwait Real Estate company

Kuwait

Bachelor's degree, Law

Work experience

Total years of experience: 10 years, 8 months

executive administrative assistant

October 2022 - Present

Arkan al-kuwait Real Estate company

Al Kuwait, Kuwait

October 2022 - Present

●Answering phone calls and taking messages.
• Welcoming all visitors and interacting with them.
• Managing scheduling and appointments.
• Arranging meetings and other events.
• Managing mail/fax communications.
• Managing traditional paper and/or electronic filing systems.
• Performing basic bookkeeping/clerical duties.
• Setting and managing the daily schedules and calendars of company executives
• Preparing and/or editing documents, such as expense reports, memos, and invoices
• Creating spreadsheets, managing databases, preparing presentations
• Order necessary office supplies
• Managing corporate stock rooms and/or libraries
• Managing videoconferencing, fax communications, and office equipment
• Reviewing incoming documents
• Conducting research
• Training and/or supervising clerical workers

Company industry:
Real Estate
Job role:
Human Resources and Recruitment

Customer Retention Officer

March 2017 - October 2019

OSN Company

Al Farawaniyah, Kuwait

March 2017 - October 2019

Answer all retention inbound calls while adhering to department’s KPI standards.
•Contact existing and potential OSN regional customers according to preset outbound campaigns.
•Handle customer inquiries, complaints, payments’ extension and service requests.
•Repair trust and increase customer retention by winning back customer loyalty.
•Achieve individual retention and revenue targets and exceed within set deadlines.
•Constantly be fully aware of OSN’s product knowledge, business rules, campaign activity and process.
•Consistently update and maintain an awareness of competitor activity.
•Complete all paper & system based records.
•Meet weekly and monthly performance benchmarks in speed, accuracy and volume.

Company industry:
Entertainment
Job role:
Customer Service and Call Center

Swimming Instructor

August 2015 - February 2017

Ghars Bilingual School

Hawali, Kuwait

August 2015 - February 2017

• Teaching students about basic swimming techniques.
• Ensuring about safe work procedures and practices at the pool.
• Responding to inquiries from public.
• Resolving complaints related to the pool.
• Worked efficiently for handling emergency situations

Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Secretary

June 2014 - June 2015

Al Salam Law Office

Alexandria, Egypt

June 2014 - June 2015

• Send reports (in English) to the clients.
• Update the work schedules.
• Answer the clients' emails and questions.
• Prepare and manage the office files.

Company industry:
Law Firm
Job role:
Administration

Sales Representative

April 2014 - January 2015

YallaBPro

Alexandria, Egypt

April 2014 - January 2015

• Develops a business development of sales plan based on market research.
• Manage all the activities of direct sales.
• Control, supervise, and monitor sales staff activities.
• Planning & implementing yearly sales staff activities.
• Forecast, cost, and analyze sales results.
• Work closely with other departments.
• Help to implement processes, procedures, and tools to maximize the productivity and performance of the sales and marketing functions.

Company industry:
Sales Outsourcing
Job role:
Sales

Sales Representative

August 2013 - January 2014

sky distribution

Alexandria, Egypt

August 2013 - January 2014

• Ensure sufficient knowledge of all products offered & their features.
• Establish rapport to make a favorable impression by decently interacting with clients to build customer loyalty.
• Handling customer’s complaints & Inquiries.
• Providing solutions to their problems.
• Seek information to understand customer needs
Present products which meet customer needs.

Company industry:
Broadcast Media Production
Job role:
Sales

Sales Representative

August 2012 - July 2013

Egyptian Company for Cosmetics

Alexandria, Egypt

August 2012 - July 2013

• Monitor local competitors.
• Handle customer complaints, questions, and issues.
• Achieving sales target Coach.

Company industry:
Travel Agency
Job role:
Sales

Education

Alexandria University

September 2014

September 2014

Bachelor's degree, Law

Egypt

Skills

Organization
Expert
Organization
Expert
Negotiation
Expert
Negotiation
Expert
Problem Solving
Expert
Problem Solving
Expert
Interpersonal
Expert
Interpersonal
Expert
Team Leadership
Expert
Team Leadership
Expert
SALES
Expert
SALES
Expert
MARKET RESEARCH
Intermediate
MARKET RESEARCH
Intermediate
PROCESS ENGINEERING
Beginner
PROCESS ENGINEERING
Beginner
purchasing
Expert
purchasing
Expert
mobile
Expert
mobile
Expert
problem solving
Expert
problem solving
Expert
digital marketing
Expert
digital marketing
Expert
teamwork
Expert
teamwork
Expert
outbound
Expert
outbound
Expert
mail
Expert
mail
Expert
typing
Expert
typing
Expert
microsoft powerpoint
Expert
microsoft powerpoint
Expert
outlook
Expert
outlook
Expert
ADVERTISING
Intermediate
ADVERTISING
Intermediate
BASIC
Expert
BASIC
Expert
MARKETING
Intermediate
MARKETING
Intermediate
COACHING
Expert
COACHING
Expert
COMMUNICATION SKILLS
Expert
COMMUNICATION SKILLS
Expert
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
DIRECT MARKETING
Intermediate
DIRECT MARKETING
Intermediate
Administration
Intermediate
Administration
Intermediate
Microsoft Office
Expert
Microsoft Office
Expert
Management
Intermediate
Management
Intermediate
Front Office
Expert
Front Office
Expert
Secretarial
Expert
Secretarial
Expert
Customer Service
Expert
Customer Service
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Accounting
Intermediate
Accounting
Intermediate
Receptionist
Expert
Receptionist
Expert

Languages

Arabic
Expert
English
Expert