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Asmaa Abubaker, executive administrative assistant

Asmaa Abubaker

executive administrative assistant·Arkan al-kuwait Real Estate company

Kuwait

Bachelor's degree, Law

Work experience

Total years of experience: 10 years, 9 months

executive administrative assistant

October 2022 - Present

Arkan al-kuwait Real Estate company

Al Kuwait, Kuwait

October 2022 - Present

●Answering phone calls and taking messages.
• Welcoming all visitors and interacting with them.
• Managing scheduling and appointments.
• Arranging meetings and other events.
• Managing mail/fax communications.
• Managing traditional paper and/or electronic filing systems.
• Performing basic bookkeeping/clerical duties.
• Setting and managing the daily schedules and calendars of company executives
• Preparing and/or editing documents, such as expense reports, memos, and invoices
• Creating spreadsheets, managing databases, preparing presentations
• Order necessary office supplies
• Managing corporate stock rooms and/or libraries
• Managing videoconferencing, fax communications, and office equipment
• Reviewing incoming documents
• Conducting research
• Training and/or supervising clerical workers
Company industry:
Real Estate
Job role:
Human Resources and Recruitment

Customer Retention Officer

March 2017 - October 2019

OSN Company

Al Farawaniyah, Kuwait

March 2017 - October 2019

Answer all retention inbound calls while adhering to department’s KPI standards.
•Contact existing and potential OSN regional customers according to preset outbound campaigns.
•Handle customer inquiries, complaints, payments’ extension and service requests.
•Repair trust and increase customer retention by winning back customer loyalty.
•Achieve individual retention and revenue targets and exceed within set deadlines.
•Constantly be fully aware of OSN’s product knowledge, business rules, campaign activity and process.
•Consistently update and maintain an awareness of competitor activity.
•Complete all paper & system based records.
•Meet weekly and monthly performance benchmarks in speed, accuracy and volume.
Company industry:
Entertainment
Job role:
Customer Service and Call Center

Swimming Instructor

August 2015 - February 2017

Ghars Bilingual School

Hawali, Kuwait

August 2015 - February 2017

• Teaching students about basic swimming techniques.
• Ensuring about safe work procedures and practices at the pool.
• Responding to inquiries from public.
• Resolving complaints related to the pool.
• Worked efficiently for handling emergency situations
Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Secretary

June 2014 - June 2015

Al Salam Law Office

Alexandria, Egypt

June 2014 - June 2015

• Send reports (in English) to the clients.
• Update the work schedules.
• Answer the clients' emails and questions.
• Prepare and manage the office files.
Company industry:
Law Firm
Job role:
Administration

Sales Representative

April 2014 - January 2015

YallaBPro

Alexandria, Egypt

April 2014 - January 2015

• Develops a business development of sales plan based on market research.
• Manage all the activities of direct sales.
• Control, supervise, and monitor sales staff activities.
• Planning & implementing yearly sales staff activities.
• Forecast, cost, and analyze sales results.
• Work closely with other departments.
• Help to implement processes, procedures, and tools to maximize the productivity and performance of the sales and marketing functions.
Company industry:
Sales Outsourcing
Job role:
Sales

Sales Representative

August 2013 - January 2014

sky distribution

Alexandria, Egypt

August 2013 - January 2014

• Ensure sufficient knowledge of all products offered & their features.
• Establish rapport to make a favorable impression by decently interacting with clients to build customer loyalty.
• Handling customer’s complaints & Inquiries.
• Providing solutions to their problems.
• Seek information to understand customer needs
Present products which meet customer needs.
Company industry:
Broadcast Media Production
Job role:
Sales

Sales Representative

August 2012 - July 2013

Egyptian Company for Cosmetics

Alexandria, Egypt

August 2012 - July 2013

• Monitor local competitors.
• Handle customer complaints, questions, and issues.
• Achieving sales target Coach.
Company industry:
Travel Agency
Job role:
Sales

Education

Alexandria University

September 2014

September 2014

Bachelor's degree, Law

Egypt

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Skills

Organization

Expert

Negotiation

Expert

Problem Solving

Expert

Interpersonal

Expert

Team Leadership

Expert

SALES

Expert

MARKET RESEARCH

Intermediate

PROCESS ENGINEERING

Beginner

purchasing

Expert

mobile

Expert

problem solving

Expert

digital marketing

Expert

teamwork

Expert

outbound

Expert

mail

Expert

typing

Expert

microsoft powerpoint

Expert

outlook

Expert

ADVERTISING

Intermediate

BASIC

Expert

MARKETING

Intermediate

COACHING

Expert

COMMUNICATION SKILLS

Expert

BUSINESS DEVELOPMENT

Intermediate

DIRECT MARKETING

Intermediate

Administration

Intermediate

Microsoft Office

Expert

Management

Intermediate

Front Office

Expert

Secretarial

Expert

Customer Service

Expert

Microsoft Excel

Expert

Accounting

Intermediate

Receptionist

Expert

Languages

Arabic

Expert

English

Expert