executive administrative assistant
Arkan al-kuwait Real Estate company
Total years of experience :8 years, 8 Months
●Answering phone calls and taking messages.
• Welcoming all visitors and interacting with them.
• Managing scheduling and appointments.
• Arranging meetings and other events.
• Managing mail/fax communications.
• Managing traditional paper and/or electronic filing systems.
• Performing basic bookkeeping/clerical duties.
• Setting and managing the daily schedules and calendars of company executives
• Preparing and/or editing documents, such as expense reports, memos, and invoices
• Creating spreadsheets, managing databases, preparing presentations
• Order necessary office supplies
• Managing corporate stock rooms and/or libraries
• Managing videoconferencing, fax communications, and office equipment
• Reviewing incoming documents
• Conducting research
• Training and/or supervising clerical workers
Answer all retention inbound calls while adhering to department’s KPI standards.
•Contact existing and potential OSN regional customers according to preset outbound campaigns.
•Handle customer inquiries, complaints, payments’ extension and service requests.
•Repair trust and increase customer retention by winning back customer loyalty.
•Achieve individual retention and revenue targets and exceed within set deadlines.
•Constantly be fully aware of OSN’s product knowledge, business rules, campaign activity and process.
•Consistently update and maintain an awareness of competitor activity.
•Complete all paper & system based records.
•Meet weekly and monthly performance benchmarks in speed, accuracy and volume.
• Teaching students about basic swimming techniques.
• Ensuring about safe work procedures and practices at the pool.
• Responding to inquiries from public.
• Resolving complaints related to the pool.
• Worked efficiently for handling emergency situations
• Send reports (in English) to the clients.
• Update the work schedules.
• Answer the clients' emails and questions.
• Prepare and manage the office files.
• Develops a business development of sales plan based on market research.
• Manage all the activities of direct sales.
• Control, supervise, and monitor sales staff activities.
• Planning & implementing yearly sales staff activities.
• Forecast, cost, and analyze sales results.
• Work closely with other departments.
• Help to implement processes, procedures, and tools to maximize the productivity and performance of the sales and marketing functions.
• Ensure sufficient knowledge of all products offered & their features.
• Establish rapport to make a favorable impression by decently interacting with clients to build customer loyalty.
• Handling customer’s complaints & Inquiries.
• Providing solutions to their problems.
• Seek information to understand customer needs
Present products which meet customer needs.
• Monitor local competitors.
• Handle customer complaints, questions, and issues.
• Achieving sales target Coach.
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