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Asmaa Douaer, Tourist Consultant & Customer

Asmaa Douaer

Tourist Consultant & Customer·Alhujuzat Travel Agency

Algeria

Master's degree, English Literature & Civilization

Work experience

Total years of experience: 4 years, 1 months

Tourist Consultant & Customer

January 2024 - January 2025

Alhujuzat Travel Agency

Algiers, Algeria

January 2024 - January 2025

Assisted customers with travel planning, ticketing, and
inquiries
Handled complaints and requests with professionalism and
efficiency.
Managed diverse client profiles, ensuring high satisfaction.
Maintained a positive image of the agency
through high-quality service.
Company industry:
Travel Agency

Sales Associate

January 2023 - January 2024

Cosmetics Store

Algiers, Algeria

January 2023 - January 2024

Advised customers on beauty products
Drove sales through upselling
Maintained store presentation
Built customer loyalty
Company industry:
Retail & Wholesale

English Language Teacher

January 2022 - January 2023

houti school

Khemis Miliana, Algeria

January 2022 - January 2023

support courses and english language practicing and speaking to diffrent ages and levels
Company industry:
Training & Education Center

waitress

January 2021 - January 2022

Algeria Family restaurant

Khemis Miliana, Algeria

January 2021 - January 2022

I worked as a waitress and cashier in a family restaurant
where most of my work was serving customers, serving food
and working under a stressful and exciting environment.
Company industry:
Catering, Food Service, & Restaurant

Education

University ofAlgiers

January 2025

January 2025

Master's degree, English Literature & Civilization

Algeria

Abou Elkacem Saâdallah University Of Algiers 2

January 2024

January 2024

Bachelor's degree, English language

Algeria

hamza ibn abdelmoutalib highschool

July 2021

July 2021

Diploma, Arts And Languages

Algeria

Skills

COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPUTER DATA STORAGE
Intermediate
COMPUTER DATA STORAGE
Intermediate
CROSS SELLING
Intermediate
CROSS SELLING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
PERSUASIVE COMMUNICATION
Intermediate
PERSUASIVE COMMUNICATION
Intermediate
SALES
Intermediate
SALES
Intermediate
UPSELLING
Intermediate
UPSELLING
Intermediate

Languages

Arabic
Native Speaker
English
Expert
French
Expert
Spanish
Beginner