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Asmaa Helmy, Store Manager / Team Leader

Asmaa Helmy

Store Manager / Team Leader·Aman for Financial Services (Inside Carrefour)

Egypt

High school or equivalent, Administration And Business Administration

Work experience

Total years of experience: 7 years, 6 months

Store Manager / Team Leader

January 2023 - Present

Aman for Financial Services (Inside Carrefour)

Alexandria, Egypt

January 2023 - Present

• Led daily branch operations.
• Managed and coached team members.
• Tracked KPIs and improved productivity.
• Resolved escalated customer issues.
• Prepared sales reports and trained new employees.

Company industry:
Management Consulting
Job role:
Management

Freelance Photographer

January 2021 - January 2023

asmaa ph

Alexandria, Egypt

January 2021 - January 2023

• Managed client bookings and photography projects.

Company industry:
Photography
Job role:
Design, Creative, and Arts

Customer Service Representative

January 2019 - January 2021

Vodafone Egypt

Alexandria, Egypt

January 2019 - January 2021

• Handled customer inquiries and complaints.
• Achieved quality and performance targets.

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Education

Technical Commercial Institute

September 2018

September 2018

High school or equivalent, Administration And Business Administration

Egypt

Skills

COORDINATING

Intermediate

CUSTOMER INQUIRIES

Intermediate

CUSTOMER SERVICE

Intermediate

FINANCIAL SERVICES

Intermediate

KEY PERFORMANCE INDICATORS KPIS

Intermediate

LEADERSHIP

Intermediate

OPERATIONS

Intermediate

SALES

Intermediate

TEAM LEADERSHIP

Intermediate

TEAM MANAGEMENT

Intermediate

Languages

Arabic

Native Speaker

English

Expert