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Asmaa Mohamed, Sales Team Leader

Asmaa Mohamed

Sales Team Leader·Vodafone - Egypt

Egypt

Bachelor's degree, Canon Law

Work experience

Total years of experience: 4 years, 7 months

Sales Team Leader

December 2021 - July 2022

Vodafone - Egypt

Cairo, Egypt

December 2021 - July 2022

• Led and supervised a sales team to achieve and exceed targets.
• Coached team members to improve sales techniques and overall performance.
• Monitored daily performance and provided feedback and training.
• Ensured high levels of customer satisfaction and retention.
Company industry:
Retail & Wholesale
Job role:
Sales

Retail Sales Representative

July 2020 - December 2021

Vodafone - Egypt

Cairo, Egypt

July 2020 - December 2021

• Assisted customers with products, services, and sales inquiries inside the retail branch.
• Promoted company offers and achieved sales targets.
• Handled customer issues professionally and maintained customer satisfaction.
• Supported daily retail operations and customer service activities.
Company industry:
Retail & Wholesale
Job role:
Sales

Teacher

October 2018 - December 2020

modern international nursery

Cairo, Egypt

October 2018 - December 2020

• Delivered lessons and managed classroom activities effectively.
• Communicated with students and parents to support learning progress.
• Developed strong communication, organization, and problem-solving skills.
Company industry:
Training & Education Center
Job role:
Teaching and Academics

Call Center Agent

January 2018 - December 2018

Vodafone - Egypt

Cairo, Egypt

January 2018 - December 2018

• Handled inbound and outbound customer calls professionally.
• Assisted customers with inquiries, complaints, and service requests.
• Achieved performance targets and maintained service quality standards.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

Ain Shams University.

September 2017

September 2017

Bachelor's degree, Canon Law

Egypt

Skills

CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
KPI REPORTING
Intermediate
KPI REPORTING
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
RETAIL OPERATIONS
Intermediate
RETAIL OPERATIONS
Intermediate
SALES
Intermediate
SALES
Intermediate
SALES SUPPORT
Intermediate
SALES SUPPORT
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM MANAGEMENT
Intermediate
TEAM MANAGEMENT
Intermediate
TOT
Expert
TOT
Expert
Call Center
Expert
Call Center
Expert

Languages

Arabic

Native Speaker

English

Intermediate