Associate Manager, Collection - Retail,
Brac Bank Ltd
Total years of experience :17 years, 5 Months
• To manage the delinquent retail portfolio (Home & Auto) from X DPD to 150 DPD in terms of performance and accelerate collector’s productivity, through capacity measurement, adequate monitoring and motivation.
• Controlling, managing, and maintaining liaison with External Collection Agencies for collection assistance, performance.
• Controlling provisioning and bad debts through check the forward flows rates and ensure maximum backward flow in terms of number of accounts & amount
• Maintaining Auto Repossession Process of hardcore Car Loan clients.
• Delivering service levels within acceptable ranges including customer service especially to resolve problem at early stage of Delinquencies
• Lead the respective Collection Team; ensure maximum efficiency and productivity of team members and Meet the target/goal of respective team
• Ensure and mange collections activities/steps and maintain service level
• Ensure to control the ‘Provisioning’ as per target and regulations.
• Development of skills and motivation of team resources
• Assist to develop useful and timely MIS to track, predict and monitor productivity and efficiency indicator
• Preparing Waiver memo, reschedulement memo, and other agency bills.
• Marinating “Guarantor Letters” and “Employer Seeking Assistance Letters”
• Maintaining “File Requisition” process with Archive Dept.
• To negotiate with delinquent home loan customer to regularize their irregular account.
• Strongly monitor highly delinquent customers & minimize classified loan outstanding by implementing legal proceedings when and as decided by management.
• To make extensive visit to delinquent customers’ mortgage property if needed.
• To review the weakness of the existing default customer to develop the strategy to minimize risk for upcoming customer.
• To prepare various report to be presented to management and Bangladesh Bank.
• To distribute default customer list among collectors to collect over due amount for regularization of their credit card.
• To send reminder letter to credit card holder on the basis of their re-payment history.
• To monitor the hard core customer and influence problematic card holders to settle their credit card by taking all legal initiatives
• To prepare collection report in daily, weekly, monthly and quarterly basis for submitting to Unit Head.
• Regularize delinquent loan accounts under a monthly target set by Consumer Collection Unit of the Bank.
• To provide information to the management to depict the trend of delinquent accounts.
• Depending on the customers’ criteria & sometimes also to rectify the traceless customers might go for visit at their address given to the files.