Aspan باتل

MTS في Sistema Shyam Teleservices Ltd

• الإمارات العربية المتحدة
• سبتمبر 2009 إلى فبراير 2011

Manager Training في Hutchison 3 Global Services Pvt. Ltd

• الهند
• يوليو 2003 إلى يوليو 2009

Hutchison 3 Global Services Pvt. Ltd is the fastest growing international 3rd Generation telecom & multimedia brand owned by the Hutchison Whampoa Group. 3 is a Customer Relationship Management (CRM) company and provides end-to-end CRM solutions to customers of 3 in Australia, the UK and Ireland in areas like Customer Care, Sales, Collections, Value Added Services, and Channel Support, and has more than 9000 staf members

Role: Manager Training (August 2008 - July 2009) Reporting to: General Manager Training

Role and responsibilities include:

• Designing and Rolling Out Training Calendars for New Hires & Refresher/ Up skill Training
• Identify learning interventions from Performance Management System for leadership teams and designing/selecting appropriate partners for that
• Conceptualize, design, customize and implement Training Programs
• Plan and Manage Functional Trainings / Product, Process, Soft Skill, & V& A Trainings.
• Planning and Budgeting of Trainer resource for the department with Finance and HR.