Sales and Customer Support
Carrier
Total years of experience :4 years, 3 Months
Carrier - Juffali - Jeddah, KSA
Weekly sales analysis.
Market and sales forecast analysis.
Product accreditation coordination.
Inside Sales and Customer Support ACE Pilot. ISO/IEC 17025:2005 Internal auditor (Accredited by TUV) Sales and
Logistics coordinator.
Display efficiency in gathering market and customer info to enable negotiations regarding variations in prices, delivery and
customer specifications to their managers.
Ensure effective internal communications both within the Sales, Customer Support and Marketing team and across the
organization.
Fully aware of data protection legislation and confidentiality issues.
Able to use appropriate words and tone when dealing with difficult customers.
Outstanding knowledge of organizational structure, policies and procedures.
Resolved customer issues in a clear, courteous and straightforward manner.
Demonstrated professionalism and courtesy with customers at all times.
Followed up with clients to ensure optimal customer satisfaction.
Coordinated product orders.
Researched, troubleshot and resolved complex problems independently.
Worked closely with team members to meet or exceed all customer service requirements
Gateway Solutions - Jeddah
Troubleshooting resolve software and network issues.
Established schedules for testing of data integrity on backups.
Assembling, installation and maintenance of Computers and Laptops.
Configuration/Installation of Operating system including supporting software.
Hardware configuration and Data Recovery.
Configured Wireless Access points and ADSL Modem.
Diploma: