Associate Account Managment
Sutherland Global Services - egypt
Total years of experience :14 years, 5 Months
- Available and present on the floor for the Safety team to help deliver best in class service for our team and our customers
- Driven to support the growth of the Safety organization through active engagement in the mentoring, recruiting and onboarding processes
- Flexible, adaptable, and able to support new business initiatives to drive improvements for our customers and associates
- Ability to proactively identify and implement operational improvements that impact Specialist productivity, process efficiency and streamlined communication
- Serve as a subject matter expert for investigation and resolution on all safety incident types
- Embody a communication style that showcases empathy and sound judgement to both employees and customers
- Provide friendly, timely support to T&S Specialists, Critical Response Associates, and T&S Team Leads regarding highly escalated incidents
- Build and maintain strong cross-functional relationships with multiple departments including but not limited to Legal, Comms, Social and Risk Solutions
- Responsible for maintaining and communicating content to ensure T&S is effectively trained and informed on all relevant updates
- Active participant in Lyft's culture & values
- Maintains front line responsibilities (responding to customers, assisting with escalations, addressing concerns with the team) while simultaneously working on projects, process improvements, and other initiatives as needed
- Responsible for completing monthly Quality Audits (QAs) for T&S Specialists to ensure quality and consistency in experience
- Specific area of focus was on training and on-boarding during a rapid period of growth.
- Experienced Corporate Representative for Lyft in litigation matters.
Provide sales and technical support to CSOs on product details, benefit illustrations, insurance policies, etc...
- Monitor and follow up on CSOs activities related to approaching prospects to arrange for meetings and selling life insurance to these prospects and be responsible for the weekly, monthly, and annual activity reporting required by the Company, for the assigned CIB branches.
- Act as the link between CIB staff and the Company, in terms of collecting completed application forms and proofs of initial premium payments and submitting them to the company.
- Responsible for the in CIB Branches supplies replenishment of brochures, corporate profiles, application and Investment guide, by monitoring branch supplies and requesting supplies from Marketing Department.
- Attend regular meetings held by the Bank management to address action plans, activities, trainings, etc...
- Identify new sales opportunities among existing clients to boost sales through cross selling, taking referrals, etc...
- Meet all business requirements in terms of accuracy and reports deadlines.
Prepares purchase orders by verifying specifications and price; obtaining recommendations from suppliers for substitute items; obtaining approval from requisitioning department.
Verifies purchase requisitions by comparing items requested to master list; clarifying unclear items; recommending alternatives.
Obtains purchased items by forwarding orders to suppliers; monitoring and expediting orders.
Verifies receipt of items by comparing items received to items ordered; resolves shipments in error with suppliers.
Authorizes payment for purchases by forwarding receiving documentation.
Keeps information accessible by sorting and filing documents.
Provides purchasing planning and control information by collecting, analyzing, and summarizing data and trends.
Accomplishes purchasing and organization mission by completing related results as needed.
Demonstrate good personal judgement when assessing customer needs, providing confident reasoning on a face to face basis when explaining why decisions have been taken
Build and maintain good relationships with staff through a genuine desire to understand their needs and support them
Go out of your way to make customers and staff with different values or background feel welcome and respected
Use empathy and adapt your behaviour and style of communication to suit your audience
Uphold high standards of quality and quantity ensuring accuracy of work as well as speed of delivery
Engage in conversation with customers, building rapport and asking questions in order to build a better understanding of their needs
Adhere to regulations, legal obligations and data protection rules
Ability to follow instructions and seek advice or look up information if required
Cope with setbacks when targets aren’t met and remain tenacious in the pursuit of excellence in difficult times
Proactively seek feedback from customers and act upon it
Take on board new ideas and adapt them further to make them your own
Provide sales and technical support to CSOs on product details, benefit illustrations, insurance policies, etc...
- Monitor and follow up on CSOs activities related to approaching prospects to arrange for meetings and selling life insurance to these prospects and be responsible for the weekly, monthly, and annual activity reporting required by the Company, for the assigned CIB branches.
- Act as the link between CIB staff and the Company, in terms of collecting completed application forms and proofs of initial premium payments and submitting them to the company.
- Responsible for the in CIB Branches supplies replenishment of brochures, corporate profiles, application and Investment guide, by monitoring branch supplies and requesting supplies from Marketing Department.
- Attend regular meetings held by the Bank management to address action plans, activities, trainings, etc...
- Identify new sales opportunities among existing clients to boost sales through cross selling, taking referrals, etc...
- Meet all business requirements in terms of accuracy and reports deadlines.
Responsibilities
· Prepare, file and retrieve sales-related documents, like contracts
· Design and renew sales proposals
· Update internal databases with account information
· Coordinate meetings, calls and demos for the Account Management team
· Conduct research on prospective clients
· Liaise with internal teams to ensure proper pre-and post-sales service
· Communicate customer feedback to Marketing, Sales and Product Development teams
· Create detailed reports of campaigns’ results
· Perform market and competitive research
· Help create promotional materials (e.g. presentations and videos)
Requirements
· Proven work experience as an Account Coordinator, Sales Coordinator or similar role
· Excellent computer skills (MS Office in particular)
· Hands-on experience with CRM software
· Experience with marketing/advertising campaigns
· Organizational and time-management skills
· Strong communication skills with a problem-solving attitude
· BSc in Business Administration, Marketing or relevant field
And also i was acting as site manager for 2 months
1. Receive and enter product orders from customers in SAP including the following: order processing: scheduling, follow-up, tracking, tracing and documentation; complete and accurate invoicing.
2. Determine product source based on product type and location, product destination, and the most economical method of transportation to customer.
3. Maintain proactive contact with customers regarding lead time, availability, product price increases and other issues that might affect delivery schedule or invoice amounts.
4. Respond to customer complaints, resolve problems as appropriate or refer customer to appropriate contact. Follow up with customers to ensure resolution for and communication of a solution to the customer.
5. Provide administration support including PO and PGI and issuance of documentation and certification.
6. Audit and code invoices from third party transportation and equipment service providers for accuracy and payment
7. Support Afton plants and third-party facilities to resolving daily transportation issues that arise with service providers,
8. Support 3rd party providers in troubleshooting problems encountered during SAP processing (e.g. post goods receiving, inter-plant transfers, production order); ensure service providers update SAP timely and accurately.
9. Work with relevant freight forwarder to handle any day to day documentation and customs clearance activitie
Handling all inventory & physical count and invoices
Reviewing factory and stores bank accounts
Prepares asset, liability, and capital account entries by compiling and analyzing account information.
Documents financial transactions by entering account information on SAP
Summarizes current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports.
Substantiates financial transactions by auditing documents.
Secures financial information by completing data base backups.
Maintains financial security by following internal controls.
Prepares special financial reports by collecting, analyzing, and summarizing account information and trends.
Maintains customer confidence and protects operations by keeping financial information confidential.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Obtains client information by answering telephone calls; interviewing clients; verifying information.
Determines eligibility by comparing client information to requirements.
Establishes policies by entering client information; confirming pricing.
Informs clients by explaining procedures; answering questions; providing information.
Maintains communication equipment by reporting problems.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Updates job knowledge by studying new product descriptions; participating in educational opportunities.
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