Assia mabrouki

• Welcome and register guests and offer them services and room rates • Handle guest check in and checkouts professionally and in a welcoming and specialized manner • Issue room key and forward instructions to Bell Person • Make changes and confirm reservations by means of the Lodging Management Systems • Keep records of room availability and guests’ accounts • Post charges of food, room, liquor and telephone to system and manual ledger • Maintain the hotel’s high standard of service and hospitality • Provide the maximum quality of service to the guests • Verify that all updated reports have been run

 Maintained up-to-date knowledge of company policies regarding payments, returns and exchanges.  Organized weekly sales reports for the sales department to track success.
 Made reasonable procedure exceptions to accommodate unusual customer

Setting quality standards for the factory following buyer’s requirements and guidance for each departments and processes. Establish SOPs for production and preparatory processes to get right first time quality from each process. Develop MIS for quality measurement and recording quality. When established quality standards are there in a company they need to follow and control the factory quality standard. Monitor the quality of the product through the various stages of production. Train newly hired quality personnel on company quality policies and how to use quality tools.