Business Consultant
Neo
Total years of experience :20 years, 9 Months
Directed business and operations strategic initiatives across UAE and KSA, driving the development and execution of the growth strategies for Hilalful and Soum. Launched, managed, and functioned as key account manager various sales channels for Hilalful, including high-profile offline (Virgin Megastore, Fnac, COOP) and online platforms (Noon Minutes, Talabat, Dabdoob). Managed Hilalful.com. manage the full (P&L), Plan and execute digital marketing campaigns to drive traffic, conversion, and customer retention. Achieving ~120% growth. Led the innovation and launch of Hilalfuls private label by managing the End-to-end process, from design and sourcing to distribution, ensuring product alignment with consumer needs. Initiated the launch of Soums pre-owned device platform in the UAE, ensuring all necessary compliance and licenses. Conducted detailed market analysis for Soum, shaping strategies that tailored product offerings and marketing campaigns to local demands. Effectively managed the financial KPIs including budgeting and cost optimization. Developed and streamlined supply chain and operational structures for both UAE and KSA, achieving a 35% reduction in fulfillment costs in KSA through strategic oversight and innovation.
Led the Digital transformation strategy, to an effective Omni channel through multiple departments (marketing, commercial, supply chain & operations). And lead the Projects for the new WMS, CRM, SRM, and last mile integration solutions to the existing ERP. Directed Carrefours non-food E-commerce, supplier delivery marketplace, and Carrefour fulfillment operations. Managed all tasks of the Wearhouse and Fulfillment center operations. Redesign and optimization, achieving a 65% cost cut /order, and a 370% increase in capacity. Achieved 97.1% perfect order fulfillment rate.
Managed Amazon Fulfillment operations, inbound, outbound, supply chain, inventory and set performance targets, proactively identify and lead process improvement initiatives and Lean tools. Work closely with other support teams, including HR, Finance, Health and Safety, and Security Lead Amazon new fulfillment center launching (+35, 000 sqm).
Successfully managed the largest White Friday in UAE with +110K daily orders & 140k Qty Inbound/Day. Led a team of +600 associates, Area managers, and Operations managers during peak periods. Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
Plan, execute, and monitor new city/country projects from pre-launch Project to the go-live Phase. Established local partnerships and coordinated marketing campaigns. Set all the governmental approval and trade licenses, Tax certificates, and security approvals. Developed pricing strategies, and set the service Area, KPI, and metrics for Customer and captain side. Setting up marketing campaigns with local agencies for both digital and offline channels to capture Careems first customer and captain leads. Proudly launched Careem in Sudan, two cities in Morocco, and Two cities in Turkey. And managed the L&P monitoring the spending and growth rate.
Directed store operations and sales performance in multiple regions including UAE, Egypt, Oman, Bahrain, Qatar, Lebanon, Jordan, and Kuwait, demonstrating strategic administration and excellent financial expertise. Led cross-functional teams in supply chain, loss prevention, facility management, inventory control, demand planning, customer service, and e-commerce, enhancing operational efficiency and team productivity. Led the formation and implementation of business development plans and operational policies, improving online customer service, after-sales support, and call center efficiency. Contract negotiations and key account management, contributing to sustained business growth and market expansion.
Managed the end-to-end omnichannel supply chain operations for UAE, Qatar, and Egypt, including logistics, inventory planning, warehouse operations, fleet management and all international shipping related activity. Designed and executed the setup of a new WMS and E-commerce fulfillment center, initiating operational processes from the ground up and achieving integration excellence.
goods, achieving import charges redaction by 7%, domestic transport costs by 40%, Store out-of-stock by 87%, reducing warehouses Variable cost by 36% and overtime by 90%. Manage supplier relationships and negotiate contracts and agreements to secure favorable terms and pricing.
• Regional Inventory Manager Oct 2012 - Mar 2014
Reformed the inventory department, including ERP amendments and set and monitor the new KPI. Manages inventory team to ensures delivery of inventory KPIs, providing training resource when needed, Collaboration with procurement, sales, operations teams and external party to forecast demand accurately and manage stock efficiently and plan inventory levels. Developed and managed inventory control procedures for over 120, 000 active SKUs, establishing daily, monthly, and annual counts, and effectively reconciling discrepancies, demonstrating detailed inventory oversight. Created and implemented inventory KPIs to monitor non-moving, slow-moving, best-selling, and defective items, enhancing inventory accuracy and reducing losses.
Supervised a team of Eight to control & manage Inventory Transactions Sales, receiving, transfers, and change of season for a fashion retail and F&B stores. Calculates/analyses the cost of goods sold (COGS) ensuring margins, and overhead charges within the target. Mining the inventory data to find trends and potential improvements. Investigate and rectify discrepancies between physical and system inventories. Build the inventory management policies and procedures (SOP), and get the top managements approval and commitment.
Set production schedule for new orders.
Cost estimation of products
Manage stock items and the creation of new materials and identification, replacement of obsolete items.
Industrial Engineering - Engineering management: Is a career that brings together the technological problem-solving savvy of engineering and the organizational, administrative, and planning abilities of management in order to oversee the operational performance of complex engineering driven enterprises.
Certified Supply Chain Professional (CSCP) -APICS.