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Monitor, track, and evaluate staff productivity and performance and provide summary report to management.  Build trust and collaboration amongst the team by enhancing employee engagement, addressing performance results, and providing coaching and mentoring.  Monitor work of Registration Representatives to ensure patient records are established timely and accurately and maintained properly.  Overseeing department training and individual development.  Manages practice/department within the established budget, including annual planning, and develops monthly status reports.  Makes recommendations for improvement identifying/implementing improvement opportunities.  Develops and implements new procedures to improve the quality and quantity of work processed. Ensure policies are communicated and administered consistently.  Monitors daily operating activities of assigned department and makes suggestions necessary for improved workflow and efficiency.

Manage RCM operations and productivities for all teams & Supervisors across DHA facilities of 4 Hospitals and 14 Primary Healthcare centers.  Create and modify procedures and documents related to insurance process and RCM workflows at DHA facilities.  Provide training for DHA registration and Front office team to implement RCM process.  Deliver good customer service by responding swiftly to queries and concerns from clients.  Oversee work of 50 insurance coordinators and billers for Insurance operations and processes.  Develop and maintain good working relationships with DHA and insurance companies.  Keep up to date with current market conditions and practice for medical billing rules between insurance companies and DHA providers.  Prepare reports for DHA management and present information in meetings.  Work directly with the insurance companies, DHA healthcare providers, and patients to get claims processed and paid.

Implement process and technology training for staff to achieve goals, maintain proficiency, efficiency, compliance and customer service.  Ensure data accuracy accountability for divisional financial performance, charging methodologies and capture, and revenue enhancements.  Analyzed critical operations on an ongoing basis, and developed reports that evaluated and demonstrated productivity and performance gains.  Provided instruction, leadership, and supervision for team of more than 50 employees.

• Provides information in response to queries about the hospital's services and handles and resolves complaints.
• Manages and schedules doctors' appointments via the Hospital Information System.
• Directs patients and visitors to appropriate areas.
• Handles telephone calls and messages; assists callers with the necessary information about the hospital.
• Handles parcels/envelopes left for patients, doctors and executives.
• Generates timely and accurate bills, receipts and refunds.
• Collects cash, updates patients' accounts, attends to all formalities regarding admission and discharge of in-patients including accident and emergency cases, and patients' further deposits and interim bills.
• Checks the eligibility of credit customers.
• Checks for limits, if any, for corporate clients and also for covered/ uncovered treatments.
• Checks for pre-authorization of specific treatments whenever required.
• Generates cash summary and reports.
• Performs daily reconciliation of collection summary with cash remittance.

• Determine incoming patient’s purpose of visit and direct them to the appropriate department.
• Provide information to queries doctors, timings and availability, and services offered.
• Create, cancel, modify or reconfirm patient's appointments, in person or via the telephone.
• Create or update outdated files in the database for new or old patients.
• Prepare and update on-duty doctor's roster of patient and the corresponding files.
• Sort charge sheets, registration forms and medical papers for updating and filing.
• Assist the supervisor in booking comprehensive medical assessments, pre-employment, periodic, annual, or insurance medicals.
• Attend to corporate client coordinators in the absence of the supervisor
• Substitute as a telephone operator in the absence of one.