Ather Maqsood

• Oversaw the development of a fleet management
platform including tracking, analytics, and predictive
maintenance.
• Defined product roadmap and collaborated with engi
neering teams for timely delivery.
• Conducted Agile sprints and backlog grooming to op
timize product workflows.

• Managed SaaS product lifecycle for B2B clients, align
ing product features with customer needs.
• Coordinated sprint planning, stakeholder updates,
and delivery pipelines.
• Led cross-functional teams to ensure smooth product
releases and user adoption.

• Managed production and certification processes for
jewelry, improving efficiency and reducing costs.
• Strengthened supplier relationships and streamlined
workflows for enhanced customer experience.

• Delivered excellent customer service, resolving 90-
110 tickets per day with consistent 100% quality rat
ings.
• Contributed to a high customer satisfaction rate through
proactive issue resolution.