Regional Sales Manager
ZONG(CM PAK)
Total years of experience :21 years, 8 Months
Major Responsibilities:
Defining the approach for new business and account retention.
Hitting annual sales targets within assigned territory and accounts.
Promoting positive relationships with major customers to understand and fulfill their technological needs.
Monitoring changes in the industry and leveraging them for business opportunities.
Directing the Sales team in generating new business, cross-selling, client retention that defines a clear path to overall growth.
Managing a team of Corporate Account Managers and Specialist, providing complete after sales support to our Corporate Accounts, SMEs and High Profile individuals.
Targets allocation including Sales, Recovery, Churn, and Customer Satisfaction.
Maintaining a personal portfolio of some top revenue generating Local & Multinational companies such as Coca Cola, Akzo Nobel, DG Khan Cement, ICI, trying to set bench marks for my team through top quality Account Management.
Coordinating with credit and collection department for recovery.
Retention visits to all companies with churn threats from competition, pitching them Value Story, getting discounts approval from management on case to case basis, trying to lock them through MNP agreements.
Assisting regional manager in assigning special tasks & projects.
Finding out the collaborative sales opportunities under corporate market of Lahore.
Ensuring Target achievement of team.
Developing initiatives for sales productivity and implementation of the Go-to-Market Strategies.
Reporting Sales Performance of the Region on Weekly, Monthly and Quarterly basis to Higher Management.
Managing client relationship through all phases of the sales cycle
Identifying, Retaining, Managing KEY ACCOUNT CLIENTS through Customer Relationship Management
Giving presentation as a part of Knowledge Sharing with clients
Coordinating with Estimations / Design and Project Teams and the Client at all levels.
Preparing Techno commercial proposals.
Monitoring work flow for the following - New Customer data entry, activation, invoicing and post sales activities.
Resolving any sales related issues and conflicts.
Responsible for managing the operations & back-end support of direct sales.
Creating, maintaining, and enforcing the sales & support process & policies.
Ensuring completeness and accuracy of sales order information.
To ensure smooth customer life cycle - Liaison with Engineering (IN/VAS), IT Development, IT Operations, Finance Operations, C&C, Revenue Assurance Team, Service Delivery and Call centre teams
Reporting daily and monthly sales trends and outlining shortfalls
Liaison with SDS for the outdoor CPE installations
Reconciliation of sales record with Finance
Handling customer claims and Refund
Arranging product trainings for newly hired sales staff.
Arranging KIOSK activities for boosting the sales.
Identify new business opportunities.
Conduct research for new business development.
Developed/maintained strategic sales plans.
Deployment of innovative and creative business plans i.e WiFi HOTSPOT for Cafes, WiFi MDUs and customized broadband solution for housing communities.
Achieved sales target by offering internet last mile solutions i.e. DSL, ISDN, DDP and P2P.
Assessment of client requirements through consultation and helps in deployment of solutions to fit those needs.
Developed and presented effective sales presentations for new accounts.
Created and negotiated proposals and contracts.
Developed strategic partnerships with different organizations
Achieved sales target by offering internet last mile solutions i.e. DSL, ISDN, DDP and P2P.
Maintained and retained approx 100+ (central region) corporate customers of the company.
Managed Sales recovery.
Monitored problems of walk in customers and onsite/customer premises visits.
Participated actively in marketing related projects, exhibitions and other promotional activities.
Dealt with in-house sales of dialup and ISDN customers.
Providing technical support to online and walk in customers.
Handling technical queries related to internet browsing, email settings, configurations and Operating system errors.
Created Internet accounts and provided information related to Internet Services.
Handled client problems and queries in an effective and timely manner.
Maintaining quality control/satisfaction records.
Maintained the College Office and student records and liaise with finance and academic departments.
Dealt with general enquires, both internal and external.
Processing and monitoring university and board registration matters.
Generating and distributing the agenda and minutes of College Council, staff meetings and related correspondence.
Organized both internal and external educational events