Business Development Manager (KSA, Bahrain, Qatar, Oman)
Universal Holdings LLC
مجموع سنوات الخبرة :16 years, 1 أشهر
• Handling Specialty stores, sports & adventure clubs in UAE and major power retailers like Virgin-Megastore, Al-Falak Electronics, E-Max, Sharaf-DG, Adventure-HQ, Picnico, Carrefour, Xcite, Modern Electronics, AJM khooheji etc.
• Business Development for GCC Market.
• Providing technical sales training of sales team of retailers and merchandisers to achieve targets.
• Providing accurate knowledge and awareness to the buyers, customers or end users.
• Handling a team of merchandisers.
• Acting as a contact between a company and its existing and potential markets;
• Maintaining and developing relationships with existing customers in person and via telephone calls and emails
• Responsible of the marketing activities of the products.
• Participate in the events and exhibitions like Gitex, Gitex Technology week etc.
• Design and execute sector specific marketing programs.
• Identifying new areas for business growth and establishing a cost effective network of retailers/ channel partners resulting in deeper market penetration and reach.
• Interacted with the buyers, store managers, supervisors present across different regions
Bhatia Brothers caters to varied industries with focused divisions created to serve the targeted industry. The division further operates through autonomous business units designed to serve the customers. The companies engineering businesses are certified with International Quality Standard Operations (ISO 9000) or equivalent. The Industry segments focused thereon. Bhatia Brothers, Head Quarters is in Dubai, U.A.E and has offices and warehouses spread over the Middle East. Bhatia Brothers also has its significant presence in countries like Oman, Qatar, Kuwait, India, Iraq, UK and France and with new offices being set up in Saudi Arabia, Yemen, Nigeria and Libya.
Job Profile:-
Maintaining and developing relationships with existing customers in person and via telephone calls and emails;
Listening to customer requirements and presenting appropriately to make a sale;
Responding to incoming email and phone enquiries;
Acting as a contact between a company and its existing and potential markets;
Advising on forthcoming product developments and discussing special promotions;
Creating detailed proposal documents, often as part of a formal bidding process which is largely dictated by the prospective customer;
Negotiating the terms of an agreement and closing sales;
Gathering market and customer information;
Recording sales and order information and sending copies to the sales office, or entering figures into a computer system;
India Medtronic,
New Delhi, India July 2012 - October 2013
Marketing Executive
India Medtronic is a global leader in medical technology, alleviating pain, restoring health and extending life for millions of people around the world. Medtronic has six major businesses focus their efforts around a condition or therapy type: Cardiac Rhythm Disease Management, Spinal and Biologics, Cardiovascular, Neuromodulation, Diabetes, and Surgical Technologies with 38, 000 dedicated employees.
Job Profile:
• Working as Marketing Executive for Healthy Heart For All a project of INDIA MEDTRONIC PVT LTD deeply involved in Patient Management, Sales & Marketing.
• Handling a team of 11 patient counselors all over New Delhi & N.C.R
• Coordinating with the team members and managing Database for the Pilot Location.
• Identifying new areas for business growth and establishing a cost effective network of dealers/ channel partners resulting in deeper market penetration and reach.
• Analysis of Bottlenecks in the project and addressing them.
• Design and execute sector specific marketing programs.
• Manage the sales and marketing operations and accountable for achieving business goals and increased sales growth.
• Interact with cardiologists, physicians, patients and virtual teams present across different regions.
• Organizing promotional and awareness camps for Healthy Heart for all in various parts of New Delhi.
• Responsible for PSU, Corporate & Referral Sales.
• Finalizing locations for outdoor activity, tie-ups with RWA, NGO"S, Chemist, Clinic's, nursing Home & malls for promotions.
• Awarded as a Employee of the quarter by giving the highest sale in the quarter.
V-Customer India Pvt.Ltd March 2009 - June 2012
Team Leader
New Delhi, India
• Over 3 years of experience in Operations, quality assurance and client servicing in the BPO industry
• Expertise in managing functions of Operations, call monitoring, quality audits, feedback and report generation
• Resourceful at maintaining business relationship with clients to achieve quality product and service norms by resolving their service related critical issues
• Endowed with excellent relationship management and communication abilities coupled with proven skills in mentoring and motivating associates towards excellent quality delivery
Areas of Exposure:-
Quality Management
o Handling quality checking for data; call monitoring for inbound calls; mentoring under performers and giving feedback to them for future improvement
o Analyzing trends and creating appropriate action plans
o Preparing quality reports for clients so that quality percentage for the process can be assessed
o Ensuring Data Protection Guidelines are strictly adhered to o Conducting calibration calls with clients for process understanding and quality parity sessions
o Working closely with the process managers to identify the client and operational/quality pain areas
o Ensuring adherence to process SLAs on daily, monthly and yearly basis
o Making weekly/monthly dashboards for metrics like Quality, Transfer rate and Handle time
Operations & Team Management
o Lead team of associates of strengths varying from 15-20
o Handling team/team members' issues & working with them to attain process goals
o Partnership with OPS Manager to formulate effective pay for performance structure
o Agent schedule generation and management (Traffic Management)
o Generation and maintenance of reports like Day End Report, APR, Pilferage/Downtime etc.
• Awarded as a best trainee after joining.
• Two times Achieved Vaccolades as a best employee of the process.
• Attended Six Sigma Green Belt training also completed two projects on Quality & attrition rate.
• Successfully completed Leadership development program.
Cambata Aviation Pvt.Ltd July 2007 - December 2008
New Delhi, India
Asst.Supervisor (Load & Trim Department)
Cambata Aviation is the only totally independent provider of Passenger, Ramp and Cargo activities in India.
From a limited operations start some 40 years ago, we continue to have a major presence in the Metro Airports of New Delhi and Mumbai and have extended our operations to cover Ahmedabad, Chennai and Pune airports.
With our 7, 000+ staff and experienced management team, we deliver consistent and reliable service with particular focus on the specific requirements of our customer base.
We handle in excess of 4 million passengers per annum in addition to 400, 000 Metric Tons of Cargo.
Masters In Business Administration (Sales & Marketing)
Bachelor of commerce