Senior System Support Engineer
Premier Systems Pvt. Ltd.
Total years of experience :16 years, 1 Months
As a senior system support engineer @ Premier Systems I am primarily responsible for:
Design/Pre-Sales discussion with customers for VMWare Virtualization Solutions
Design/Pre-Post Sales discussion with customer for HPE solutions
Sizing the solutions as per compute, storage, network and virtualization needs of customer
Working on RFP’s, Project Proposals, and High Level & Low Level Design Documents.
Working on HPE SBW Tool (sales builder for windows) for Bill of Material/Bill of Quantity.
Responsible for 24 x 7 x 365 support for Storage & Compute (blade/rack mount servers) to meet SLA requirement with different customers.
Major deployment of HPE Storage (MSA 1040/2040, Store Easy 1650)
Major deployments of HPE Servers (DL 380G9, DL 580G9, DL 160G9).
Major deployments of HPE Tape Libraries (MSL 2024 & 4048). Installing & Configuring HPE Backup Software (Data Protector Cell Manager, Data Protector Express)
Responsible for troubleshooting, fixing issues for HPE storage, servers & tape libraries.
Major deployments of VMWare VSphere ESXi 5/6 on HPE Servers
Installing and configuring VCenter Server for virtual data center, adding hosts and configuring high availability
Installing, configuring & managing Microsoft Windows Server 2012/2016 on HPE Servers
Installing, configuring & managing Microsoft Active directory, DNS, DHCP server roles
Creating OU Structure, bulk user creating through script, user profiles & group policies.
Installing & Configuring Active Directory Server Role
Installing & Configuring DHCP Server Role for multiple subnets, exclusions & mac bindings
Installing & Configuring DNS Server (forward, reverse lookup, host A record)
Installing & Configuring Microsoft Exchange Server 2013/2016
Creating mailbox database, configuring DAG (database availability groups)
I have worked almost 6 years as System Support Engineer at Premier Systems, during this time period I was mainly responsible for:
Commissioning HPE Hardware (Rack Mount Servers, Blade Chassis & Servers, Storage, Tape Libraries & HPE Racks).
Installing & Configuring HP G8 Servers through HP Intelligent Provisioning.
Installing & Configuring HP G6/G7 through HP Smart Start.
Installing Windows/Linux Operating Systems on HPE rack mount/blade servers.
Installing and configuring Microsoft Active Directory Server Roll
Joining Client Computers to Active Directory
Creating & Managing Group Policies
Installing & Configuring Kaspersky Endpoint Security for Business Solutions
Deploying Kaspersky Antivirus Client Software remotely over the Network
Managing Scan, Update & Policies Tasks from Kaspersky Administration Server
Installing & Configuring Symantec Endpoint Protection Manager
Deploying Symantec Antivirus Client Software remotely over the Network.
Managing tasks like Scan, update and license from Symantec End Point Protection Manager.
As a filed support engineer at Premier System I was responsible for day to day customer calls for HP workstations, desktops/laptops & printers. The main responsibilities includes:
Installing, Configuring & Troubleshooting HP Workstations
Installing, Configuring & Troubleshooting HP Desktops & Laptops
Installing, Configuring & Troubleshooting HP/Samsung Printers
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