Guest Relation Executive
Ornina Lounge
Total des années d'expérience :9 years, 8 Mois
tasks effectively. Coordinate the activities of the catering and kitchen staff. Handle pressure in a fast paced commercial operation. Keep customers happy. Market the restaurant through publicity. Manage a group of diverse staff who have different abilities. Schedule staff working hours and times. Comprehensive knowledge of relevant Health & Safety rules and regulations. Good communication skills and can build relationships with customers. Extensive knowledge of food, and beverages. Customer service, Event management, Operational management. Ordering supplies, Planning ahead, Running promotional campaigns, Staff recruitment.
Custemer care
Hotel ibis casablanca
Took responsibility for the running of those outlets in the absence of the Restaurant , ensured that the service is at all times performed in a professional manner and to the style as specified by the Company, assist the Restaurant Manager in the administration of the Restaurant, communicate and assist the Restaurant Manager in disciplinary matters, promoted all services offered in the restaurant. Ensured that all guests’ wishes are met so far as is reasonably possible, that all staff call guests by their correct names and title. Liaised with other Departments, made sure that Company Policy and the Vision are followed at all times, organized and supervise correct mise en place for the Restaurant and Room Service areas. Obtained feedback from guests and used this to improve service.