Customer Relationship Manager
Regus
مجموع سنوات الخبرة :19 years, 9 أشهر
• Inventory Management, Cash Flow and Invoicing, Rooms /Conference room Booking & Processing Clients accounts.
• Provide excellent customer service as per Regus Business Centre’s standard.
• Being cross-trained in all functions of the Front / Back office department.
• Provide information to the Clients services and facilities, policies, procedures and amenities etc.
• Liaison with other departments (Housekeeping, Vendors, IT, Event management & Travel Agencies)
• Handle Clients complaints and concerns in an efficient and timely manner.
• Compute and finalize bills, collects payment and make changes for clients.
• Coordinate, Communicate and multi-tasking job duties in a busy environment
• Processed CSR’s recorded conversations to subject to quality assurance policies and screening.
• Made weekly and monthly reports/analysis and gave nominations on agents who give superb CS.
• Work hand in hand with Team-Leaders to improve their team’s performance.
• Facilitate and design training programs for existing / new CSRs to improve customer services.
• Provide direction to Visually Impaired CSRs so that calls are answered in a timely and efficient manner.
• Provide statistical performance feedback and coaching on a regular basis to each Visually Impaired CSR.
• Address disciplinary problems according to company policy.
• Be available for Visually Impaired CSRs for official problems, providing appropriate direction and resolve.
• Develop training aids such as training handbooks and assessments in Braille.
• Conduct "Training Sessions" cover specified areas such as *Technical Training *Interpersonal skills. *Product knowledge.
*Usage of Computer and Software's for Visually Impaired CSRs.
• Report on the progress of CSRs and confer with management and maintain their records as well.
• Received calls and ensure timely and professional responses to all complaints & queries received.
• Efficiently dealing with complaints to completion and enabling satisfaction of the customer.
• Rendering useful administrative support to other members of the customer care team.
• Provide administrative/secretarial support to CEO and responsible for supervising employees.
• Design and execute Marketing Campaigns
• Develop a customer service policy for an entire organization and
handled queries.
• Provide Industrial &Multimedia software's guidance and recommends to students for future career options.
• Contact businesses or private individuals by telephone in order for sales of memberships, goods or services.
• Explain products or services and prices, and answer questions from customers and schedule appointments for sales representatives to meet with prospective customers.