Director of Products & Services
Saudi Post
Total years of experience :19 years, 4 Months
Highlights:
• Independently handled negotiations with prestigious corporate houses (Google, Apple, & HERE) for successful implementation and deployment of Saudi Post Digital Maps within the allotted timeframe.
• In conjunction with the Saudi Post Negotiation Team, contributed to negotiations with the Ministry of Labor for the integration of the National Address with Ministry of Labor Services.
• In-charge of directing the Development and Sales Teams in setting-up the National Address API Platform, integrated and made available crucial information to officials thus supporting activities of Saudi Governance and Semi-Governance agencies, companies, Ministry of Interior, SAMA and Saudi banks.
Key Responsibilities:
Operations Leadership:
• Oversee operations and ensure that products and services within the company’s portfolio meet the requisite standards and customer expectations.
• Manage a team comprising professionals such as programmers, cartographers, data managers, analysts, support specialists.
• Identify clients and capitalize on opportunities to promote the GIS system, explain benefits of the system to prospective clients, and convert prospects into firm customers.
• Monitor industry trends and new technology developments, evaluate feasibility of new technology and recommend implementation.
Project Management:
• Lead client engagements to discuss and gather project requirements, define scope and purpose, and communicate these to the project execution team.
• Ensure pre-defined project schedules and budgetary requirements are met, and project deliverables are as per client expectations.
• Resolve operational problems and project issues, conduct root cause analysis and design and deploy effective solutions; respond to queries from clients and system users.
• Direct the design and implementation of GIS software packages as per client needs, analyze functionality of the systems developed, verify reliability and make changes if needed.
Key Responsibilities:
• Supervising centralized, standardized and sustainable data management of spatial data across the current project, ensuring integrity, confidentiality and security of the GIS technical data and provide GIS support services to all of HMM departments.
• Monitoring project progress, inspecting completed work and providing technical expertise to staff to resolve complex/problem work situations.
• Scrutinizing performance for the Geo-Portal application, providing front end and back end support as well as configuring and fine tuning of the applications including of ArcGIS Server and Image Server.
• Handling the entire array of task associated with the tendering process including RFP drafting, proposals reviewing and contractors’ evaluation to ensure smooth execution of the workflow within the given time limits.
• Assisting the seniors in prioritizing and communicating regarding special projects and services’ and technical requirements including of software enhancements, bug fixing etc, documenting application requirements to delineate project approach /scope.
• Developing, reviewing and presenting requisite documents, project capability, best practice, scope definition, proposals, implementation, support services, project plans and risk mitigation.
• Overseeing installation, up gradation, enhancement of GIS hardware/software and procedures, researching/recommending new equipment/software in accordance with user needs.
• Efficiently providing technical consultancy on various aspects of complex GIS implementation and up-gradation of projects as well as providing assistance in GPC-GIS’s concept and offering complete solution to the clients.
Key Responsibilities:
• Supervised, maintained, configured and restructured ArcGIS servers, GeoMedia on Windows, Linux and UNIX environments.
• Managed GIS Server, GIS/map services and web applications, Geo-database, including system tuning, replication and synchronization etc.
• Provided technical solutions for on-going GIS projects such as GIS configuration, resource allocation and project direction.
• Performed IP compliance and test related to GIS and applications, provide technical assistance to front-end GIS developers and back-end DBAs.
• Worked with DBA to maintain GIS database for better performance and to fully comply with IRM requirements, provide consultation and training to peers and end users.
Key Responsibilities:
• Identified and analyzed core business processes to present design and evaluation sessions of spatial data structures and spatially allow the applications with objectives for promotion of additional Geo-spatial information assets and tools and ensure adherence to standards.
• Recommended upgrades to existing applications, supported the business unit to select and execute appropriate geo-spatial technology and procedures to best serve their needs by investigating and suggesting possible options.
• Assembled systems capability that reflects the highest state of technical sophistication consistent with the organization’s needs and budget.
• Oversaw regular system checks and preventive maintenance of business applications to ensure optimum performance, minimal turnaround time for complaints/system repairs/least backup switchover time.
•Conducted research to remain up-to-date and knowledgeable with regards to industry trends and emerging technologies in anticipation of new business processes and system alterations.
Key Responsibilities:
Analyzed market trends/competitors’ products on features/price to implement market activity to capitalize on the trends.
Defined business strategy and P/L road-map for product offerings, leveraging a range of business environmental drivers, competitive standing, client drivers, market opportunity and regulatory themes to deliver in line with agreed strategy.
Directed and coordinated organizational/technical activities required to conceptualize, design, construct, test and implement projects in consonance with security architecture and organizational policies/procedures/standards.
Effectively directed team activities to deploy security procedures/access control on mid range infrastructure.
Conducted periodic review meetings with client/service provider groups to identify improvement areas.
Responsible for establishing/implementing IS polices/procedures on risk management to ensure data security.
Fostered employee development so as to enhance productivity, improved quality, sustained service excellence and maximize revenue potential.
Managed relationships between technology and the business at project level. Developed/implemented essential tools, training and processes to reduce business-wide program costs and improve delivery of program commitments
Trainings, Certifications and Courses: • May 2010: Advanced GIS Project Management (This course describes tasks and issues that project managers must address at different stages of GIS project development by striking a balance between theory and practice). • November 2009: Attended projects management sessions for Holy Makkah Municipality strategic plan (Khutwa Project). • February 2008: CLARiiON Host Integration and Management. • February 2008: EMC RecoverPoint Operations and Management. • October 2007: Introduction to GeoMedia Professional 6.0. October 2007: Advanced GeoMedia Professional 6.0. • June 2006: Extending the ArcGIS Desktop Application (EADA). • May 2006: Introduction to Programming ArcObjects with VBA. (IPAO) • April 2006: Introduction to ArcIMS Course. • August 2004: Developing Microsoft ASP.NET Web Applications. Using Visual Studio .NET • March 2004: Introduction to ASP.NET. • 2004: developed CACS Project which won the first place among other graduation projects at King Abdul Aziz University. Workshops and Seminars: • 2005: The National GIS Symposium, Saudi Arabia • 2006: Esri Middle and Africa User Conference, Jordan • 2009: GIS Day Conference, Jeddah • 2010: Esri User Conference, San Diego • 2011: Participated in formulating the idea of financing Arab Net Conference, Beirut • 2011: Esri Middle East and Africa User Conference, Beirut