Customer Experience Specialist
AIR CANADA
Total des années d'expérience :21 years, 3 Mois
• Streamline customer support processes for increased eficiency and faster resolution times.
• Collaborating with team members to create a positive work environment and improve overall customer experience.
• Providing personalized service, anticipating customer needs, and ofering tailored solutions.
• Building rapport with customers by consistently delivering excellent service, fostering long-term loyalty.
• Documenting customer interactions in internal database to maintain customer record.
• Enhancing Customer Satisfaction by delivering exceptional customer service to every passenger by leveraging extensive knowledge of products and services and creating positive experiences.
• Exhibiting high energy and professionalism when dealing with passengers and staf.
• Increased sales revenue by streamlining, developing and implementing sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent follow-ups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
• Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
• Assisted in recruiting and training top talent for the sales team, contributing to a high-performing work environment.
• Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
• Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
• Met with clients, delivering presentations to educate the client about the products & services offered.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Increased team productivity by implementing streamlined processes and effective communication strategies.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
• Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
• Streamlined account management processes for increased efficiency and improved client retention rates.
• Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
• Increased team productivity by implementing streamlined processes and effective communication strategies.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
• Achieved operational excellence by streamlining processes and implementing best practices.
• Improved team performance by providing comprehensive training and fostering a collaborative work environment.
• Increased customer satisfaction with timely project deliveries and seamless communication.
• Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Managed a diverse portfolio of accounts, ensuring timely communication and efective problem resolution.
• Developed customized account plans for clients to help them achieve their business goals.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Negotiated contract terms with clients, securing favorable agreements for both parties.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Increased sales through effective sales strategies and targeted promotions.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Managing vendors for on time performance.
• Negotiated favorable contracts with vendors, ensuring high-quality services at lower costs.
• Coordinated trade shows and events to showcase company offerings, generating leads and increasing brand visibility in target markets.
• Managed relationships with key industry partners and implemented promotional initiatives to maximize marketing program performance.
• Conducted market research to identify new opportunities and target markets.
• Oversaw preparation of marketing copies, images, videos, emails, and other collateral.