Customer Service Specialist
Alshaya Group
Total des années d'expérience :16 years, 7 Mois
Provides customer service in a timely manner via several means which include email, face to face interaction and telephone.
Acts as a liaison between customers and management to enhance the overall customer experience.
Analyzes complaints from customers and provides adequate resolutions.
Tracks proposed resolutions and follows up with customers in a timely fashion.
Prepares documents, reports and analyze data for future reference using Power BI and Microsoft Excel.
Develop and maintain vast knowledge of the products and services being offered.
Create and conduct surveys regarding products, services, and customer service experiences.
Validate customer feedbacks using oracle service cloud.
Communicates customer feedback to various teams—including technical and marketing departments—to improve the overall customer experience.
Enhance work by automating some redundant tasks and processes using Power Automate Desktop to help and build efficiency and reduce man hours.
Keep accurate records, review information, consolidate reports & take action where necessary.
Maintain and organize office equipment and supplies and perform other administrative tasks as required.
Ensure completion of all records and documentation as per company standard, policies and procedures.
Organize and maintain key information for the division including headcount, equipment, expense reports, travel arrangements and meetings.
Perform basic information gathering and analysis to assist in the preparation of reports and presentations.
Communicate relevant information to Internal/external parties whilst presenting the Company in a professional manner.
Pre-screens applications of local candidates including Overseas Expatriates and Local Nationals, and undertakes administrative interviews to confirm personal details, work history, visa status, current remuneration and general eligibility for recruitment. Forwards suitable application forms to appropriate divisions according to active Manpower Requisition Forms (MRF’s).
Enters candidate application information into database and maintains hard copy filing system, while tracking progress of applications with divisions and checking business references of selected candidates.
Verifies necessary documentation for transfers / NOC / endorsement and co-ordinates with the Passport & Visa Division as necessary, and drafts offer letters for selected candidates ensuring that all criteria have been met as per Company policy.
Prepares files for new recruits, inputs data on to Oracle for payroll purposes. Submits all relevant documentation to Govt Relations for visa application.
Ensures an induction program is organized for all new starters.
Updates divisions on a weekly basis or as necessary with staff start dates, and updates Group HR Manager and Recruitment Manager of Government Nationalization Laws and statistics of Nationals employed by Company.
Maintains recruitment files & employee personal files until the date the employee joins, after which they are forwarded to Kuwait Payroll. Prepares standard correspondence, forms, itineraries/schedules, and liaises internally and externally regarding administrative arrangements and appointments as necessary. Receives employee queries and ensures that they are positively handled, either personally, or by referring appropriately. Generally, follows up on all administrative matters that contribute to the smooth running and good customer service for HR team activities.
• Prepare coffee and different drinks according to the standard of the company and serve to the customer.
• Prepare different variety of home-made sandwiches and cakes.
• Ensure the restaurant is clean, organise and presentable to the customer.
• Assist and fulfill the needs of the customers.
• Smile and greet the customers in a friendly attitude and welcoming.
• Operate cash register and generate sales report.
• Conduct monthly inventory with line manager.
On the Job training
As a service crew, I need to provide support and help to all customers with their needs with care and love. Serve food to the customer. Maintained cleanliness of the dining area for customers and ensure 100 percent are compliance to the standard.