Aurang Zaib

• Directed end-to-end procurement operations in compliance with corporate and regulatory standards.
• Coordinated with GEP, content management, and cross-border teams to optimize purchasing workflows.
• Conducted data analytics and process mining to identify inefficiencies and implement targeted improvements.
• Established and enforced internal controls, reducing process errors and shortening turnaround time.

• Managed end-to-end AR processes across multiple countries, ensuring accurate reconciliation and reporting.
• Improved SAP posting accuracy and reduced unidentified credits by 20%, accelerating month-end closing.
• Monitored aging reports and conducted timely follow-ups, reducing payment delays by 15%.
• Executed collections activities including dunning, follow-ups, and dispute resolution, reducing overdue receivables by 15%.
• Negotiated with customers on overdue accounts, ensuring timely payments and maintaining positive business relationships.
• Maintained customer master data in SAP for accurate billing and account creation.
• Drove Six Sigma initiatives to streamline cash application and dispute resolution.

• Oversaw billing operations for six Asian markets, ensuring timely and accurate invoicing.
• Implemented proactive error detection, improving invoice accuracy and reducing disputes by 10%.
• Supported process migration of Pakistan operations into shared services without delays.
• Managed to create invoices, pricing updates, and customer data in SAP to prevent billing discrepancies.

• Managed key customer accounts, material orders, and collections, ensuring timely payments and repeat business
• Conducted SAP-based order entry, AR updates, and customer master data input to support accurate billing and sales transactions
• Coordinated with warehouse and distribution teams, achieving a 12% improvement in on-time delivery and strengthening client satisfaction
• Engaged in direct sales, cross-selling, and upselling of industrial products, consistently meeting monthly revenue targets
• Utilized CRM tools to track customer interactions, manage pipelines, and support B2B client relationship management
• Built and maintained strong client relationships, identifying new business opportunities and contributing to market growth
• Handled customer complaints, dispute resolution, and service issues, ensuring quick turnaround and improved customer loyalty
• Trained and supervised staff to improve service quality, sales support, and customer experience