Business Development & Account Manager - (MEA)
SunTec Business Solutions FZE - Dubai-UAE
مجموع سنوات الخبرة :20 years, 7 أشهر
• Generating revenues from solutions through new sales from the telecom accounts aiming towards revenue generation and business development.
• Deliver the business plans through carrying out market research, formulate market analysis and deliver accurate business reports.
• Identifying client business needs and business challenges, forecast, requirements, and work on proposals for customized business simulations.
• Liaising with technical teams for servicing the accounts.
• Liaison with key stakeholders amid focused, customer-oriented approach, excellent relationship management skills.
• Prepare client presentation and complex proposal.
• Responsible for marketing solutions for various vendors including Citrix, Nuance etc.
• Liable for Nuance Product Portfolio and Profit &Loss.
• Delivers sales presentations to key clients in coordination with sales channels & Technical teams
• Leading a team of 2 Sales and 2 Technical members.
• Responsible for Sales Cycle and Opportunity Management for Consulting and Presenting Solutions to end customer
• Generating revenues from solutions through new sales from corporate accounts aiming towards revenue generation and business development.
• Accountable for Revenue Generation, Channel Development, Account Mapping, and End Customer Relationship Management
• Liable for Identify cross sales opportunities.
• Accountable for Learning, updating and training for self and Sales Team
• Identify and develop new business opportunities for the Company's solutions and prepares the annual business development plans as well as the work plans.
• Responsible for managing the gamut of operations pertaining to accomplishing a complete turnaround of the business unit in terms of growth and profitability.
• Identifying client business needs and business challenges, forecast, requirements, and work on proposals for customized business simulations.
• Develop and deliver the business plans through carrying out market research, formulate market analysis and deliver accurate business reports.
• Pro-actively hunt for target organizations for strategic alliances and establish communications with those businesses that can benefit from our Company's services
• Spearheading responsibility for managing the gamut of operations pertaining to accomplishing a complete turnaround of the business unit in terms of growth and profitability.
• Overseeing all back office operations (contracting, billing, etc.) for ensuring high quality customer service as well as a steady cash flows of the business unit.
• Directing a team of 2 personnel.
• Conducting: - Presales activities and demonstrations to all partners and prospects (including technical consultancy)
• Managing all marketing the corporate image initiatives like press releases, launches for providing support to the brand perception as well as driving sales.
• Handled big accounts i.e. IBM, Bharti Airtel, Idea Cellular.
• Account mapping and revenue generation from solutions through new sales from the named accounts.
• Liaison with key stakeholders amid focused, customer-oriented approach, excellent relationship management skills.
• Identifying client business needs and business challenges, forecast, requirements, and work on proposals for customized business simulations.
• Liaising with technical teams for servicing the accounts.
• Ensure the smooth payment of invoices on time by the customers.
• Making proposals and presentations to the customers on offerings of Comptel.
Highlights
• Generated: - Software business from Indian Telcos over USD 1 Million in the first year.
• Mapping account as well as generating revenues from solutions through new sales from the enterprise accounts aiming towards revenue generation and business development.
• Executing Corporate Sales Models for advanced software in value added services over mobile phones.
• Handling the direct reporting of a Sales Team of 4 members.
• Increase revenue by setting up multi-location Sales Network, by managing multi-location Operations & building marketing team to ensure sustainable and profitable long-term growth. Aggressively push the capabilities, credentials and project methodologies of the company.
• Updating management on status of all prospects.
Highlights
• Initiated establishment of alliances with channel partners in the major cities of Northern Zone.
• Identified and introduced a completely unworked territory, surpassing all sales goals despite the challenges associated with sale of products with no reference sites.
• Successful in attaining the highest volume of new accounts for the company encompassing: - TVS Motors Limited, Tulip IT, Modicare, Hero Honda, Tata Consultancy Services, Big Digital.
- Nestle, Dabur, Usha International Ltd., EMAAR MGF, Domino's Pizza, Osram, Dell, and Samsung.
- LG, Unilever Bangladesh Ltd., Standard Chartered Bangladesh, British American Tobacco Bangladesh
- Arab Bangladesh Bank Ltd.
• Designing and implementing competitive strategies on collections and achieving pre-set targets.
• Mentoring new hires in the team.
• Resolving client queries/ issues & cases pertaining to the services, ensuring higher customer satisfaction metrics.
• Work with the Training, Quality and technology Teams to constantly drive improvements.
Highlights
• Formed part of Pilot High Risk Team.
• Attained an increase in productivity of the portfolio through reduction in time spent on each account by 30% thereby resulting in more calls per hour as well as 100% workload completion.
• Distinction of being awarded with the Bronze Certificate for performance and GE values.
• Delegated responsibility for the Subject Matter Specialist Program and effectively handled a team of 8 new hires by bringing them up the learning curve within a span of six weeks.
• Initiated Skip Trends for the Portfolio and reporting directly to the Process owner on weekly basis.
• Successfully: - Accomplished the completion of Lean Project on Skip Trends.
- Coached and trained the team on performance metrics and reports for enhancing individual productivity to enable the respective members rank amongst the top 60% performers.
• Steered activities of the External COE batch in Industrial Collection.
• Played an active role in the Green Belt Project.