Head - IT Infrastructure & Operations
Wipro
Total des années d'expérience :13 years, 10 Mois
Achievements/Tasks IT Infra & Operations, Large Program Management Driving Organizational Change Management, OCM IT Strategy for future workplace and Budgeting Implemented Connected Asset Management for Wipro, Mphasis & Ericsson Implemented Service now, Flexera, Salesforce, Microsoft Dynamics 365, SAP CRM & ERP implementation Customer Experience management for 250K employees - Successfully Led Supply Chain and Asset management for 250K employees across the globe during Covid Pandemic. Supply Chain & Contract Management + SIAM Responsible for managing the Supply Chain, Legal & Contract Management. Managing Team of 500+ across 52 locations Digital Transformation
•SIAM
•Service Delivery
•Innovative Business Development
•Relationship Management
•Driving Large Change
•Team Management
•Customer Success Management
•Robotics & Intelligence Driven Automation. RPA
Achievements/Tasks Leading CIO Program Ofice Was hired to Head IT Operations Management for Platinum Customers. Digital Transformation Software & Hardware Asset Management; Global Telecom; Collaboration Services; Capacity Management; Vendor Governance, Negotiations & Contracts Role includes Service Desk ITAM and SAM Tool Implementation, Flexera, Snowsoft and Service Now Roles Involved ITAM / ITOM, Security, Tools, Telecom, Robotics, Software Compliance, Procurement, Contacts, Business Analysis, Vendor Governance, SLA/ OLA internal and external, Legal, tracking PO to PAY, Contacts & P&L Management. Mining and helping the business growth.