Avijit Mistry

Led a high-performing team of 6 to manage end-to-end L2 support for Citibanks
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EMEA Regulatory Reporting (RegInsight), maintaining a 99.9% system uptime across
critical ETL pipelines.
Reduced recurring ticket volume by 15% YoY through the implementation of
permanent fixes, KEDB updates.
Spearheaded automation initiatives using Unix and Python shell scripting, reducing
manual intervention for batch monitoring by 12% YoY and significantly cutting job
runtimes for Turkey, Ireland, and Kazakhstan regulatory submissions.
Leveraged ServiceNow, AppDynamics, and Dynatrace to create real-time performance
dashboards, providing stakeholders with transparent metrics on system health and
SLA compliance.
Acted as the primary SME for client-facing regulatory submissions, ensuring 100%
compliance with EMEA reporting deadlines and earning multiple client
commendations for crisis resolution.
Awarded the TCS GEM Award for exceptional contributions to project stability and
technical proficiency in debugging SQL and PL/SQL queries, Control-M & Autosys
logs and Production issues
Monitored and optimized complex AutoSys and Control-M batch cycles (Start-of
Day/End-of-Day), ensuring seamless data flow for cross-border banking operations.
Resolved an average of 70+ complex user queries monthly involving Unix, Oracle
SQL, Abinitio(ETL),
customer satisfaction annually 8 DR & BCP tests every year.