Sr. Accounts Manager – IT Infrastructure, Security & Cloud
Octalpha Business Solutions (OA-DXB)
Total years of experience :11 years, 11 Months
Maintain revenue forecast and be accountable for funnel development as assigned and allocated by Management. Account Mapping & Lead Generation in terms of company solution offering. IT Services & Solution sales at various Levels - IT Security Solutions - Security Appliances & UTM’s (FireEye, Palo Alto, Fortinet), Endpoint Management - EDR, XDR (Crowdstrike, Palo Alto, Eset) MDM Solutions (42Gears, ManageEngine), Data Protection Solutions (Galaxkey), IT Security Best practice & Consultancy. IT Cloud Solutions, AWS, Azure, Local Cloud for IaaS, PaaS, SaaS, Antispam services, Cloud Hosting. IT Infrastructure Solutions, Data Centre Deployments Network Design & Architecture, Network Gap Analysis, Network Wireless Solutions, Network Structured Cabling, ELV solutions (CCTV, AV Systems, Firealarm, PA system), Virtual Private Servers & Microsoft 365 Licensing. Microsoft Dynamics (AX, DX), Microsoft Sharepoint, SAP & Oracle IT Business Application. Annual Maintenance Contracts & Service Level Agreements, OEM Support Renewals (B2B), Man-Power Outsourcing, Proactive & Incidents Support Services IT Managed Services. Installation & Upgradation sales in Cyber-Security solution for End-Points & Mail Servers, Network Security (UTM’s & Firewalls), Network Switching (Cisco, HP, Huawei), Network Wifi (Cisco, Huawei, Aruba, Ruijie), Network Storage solution from HP, Dell EMC, NetApp & Huawei. User Data & Wifi Analytics - Agreefy, Aislelabs Customer Support & Helpdesk Services - ITSM - Ivanti, Manage Engine, Zoho Coordinate with internal/external Partners, Distributors, OEM(s) to ensure maximum customer satisfaction & Project Delivery. Liaise with other departments & teams (Logistics, purchase, finance) in order to establish and maintain effective and relevant activities and support in relation to the organization’s sales, purchasing, material management, and overall operating functions.
IT Services & Solution sales at various Levels - Annual Maintenance Contracts, Service Level Agreements, Local Support, Vendor Support Renewals (B2B), Man-Power Outsourcing, Managed Services, and Support Contracts, HP Gold Service-One Specialist, Proactive & Incidents Support Services. Customer Support & Helpdesk Services - Call Centre Solutions as a Service Endpoint Security, Endpoint Management, IT Asset Management, ITSM Solution Offering from Ivanti.
Installation & Upgradation sales in Network Backbone, Network Switching (Cisco, HP), Network Wifi (Cisco, HP-Aruba), Security Implementations (Symantec, Fortinet, PaloAlto), Network Storage solution from HP, Dell EMC, NetApp. Coordinate with internal/external partners to ensure maximum customer satisfaction. Liaise with other departments & teams (Logistics, purchase, finance) in order to establish and maintain effective and relevant activities and support in relation to the organization’s sales, purchasing, material management, and overall operating functions.
Actively take care of Procuring Sales and achieving Project completion and Ensure that all customer enquiries are dealt within a professional & timely manner & Maintain revenue forecast and be accountable for funnel development. To Achieve Monthly Targets Assigned by the Management actively providing updates to locations if there are any delays or any potential issues. Solution Design and Implementation on Network Backbone on Data Centre Level, Network Switching (Cisco, HP), Network Wifi (Cisco, HP-Aruba), Security Implementations (Symantec, Mimecast, Etc), Storage solution from NetApp, Comcast, Etc. Integration of Software applications to the PABX System in Various brands Sales Design and implementation of solutions in Call Centres, Fax Servers, Video Conferencing Systems, IP Telephony, Microsoft Skype for Business Offerings, Call Recording & Call Accounting Solutions. Work closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project. Lead solution development efforts that best address customer needs while coordinating the involvement of all necessary company personnel.
Actively take care of Procuring Sales and achieving Project completion and Ensure that all customer enquiries are dealt within a professional & timely manner. Sales Design and implementation of solutions in Call Centres, Fax Servers, Video Conferencing Systems, IP Telephony, Microsoft Skype for Business (Lync) Offerings, Call Recording & Call Accounting Solutions. Maintain revenue forecast and be accountable for funnel development. Manage order placement to ensure orders are in alignment with availability, lead time and agree prior to placing with suppliers. Also, initiate marketing activities and campaigns to generate lead sources. Integration of Software Platforms to the PABX System in Various brands Work closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project. Maintain and share with colleagues as appropriate, personal knowledge of all order execution procedures and Maintain teamwork with various business units within the organization.
To Achieve Monthly Targets Assigned by the Management & Actively take care of Procuring Sales and achieving Project completion. Design and implementation of solutions in brands like Avaya, NEC, Panasonic, Open Source- Asterisks, Cisco, Alcatel, Polycom, and Plantronics. Ensure that all customer enquiries are dealt within a professional & timely manner Manage order placement to ensure orders are in alignment with availability, lead time and agree prior to placing with suppliers. Process orders in an efficient manner, actively providing updates to locations if there are any delays or any potential issues. Integration of Software Platforms to the PABX System in Various brands Dotnet frame software development for call accounting software & Integration of Software Call accounting with the PABX System. Provide solution development efforts that best address customer needs in terms of UC and Voice communication hardware and softphone applications while coordinating the involvement of all necessary company personnel.
Actively take care of Procuring Sales and achieving Project completion in Telecommunication Voice Networks. Integration of Software Call accounting with the PABX System. Coordinate with internal/external partners to ensure maximum customer satisfaction Ensure that all customer enquiries are dealt within a professional & timely manner Manage order placement to ensure orders are in alignment with availability, lead time and agree prior to placing with suppliers.
Bachelor's in Engineering (Under Graduation)
Higher secondary school