Manager (System Testing Department)
Bandhan Bank Limited
Total years of experience :14 years, 9 Months
Provide system & USER Accepting Testing support to bank Operation for the all kind of testing support to Bank Operations for the following applications: SWIFT implementation in CBS, ASBA, PFMS, Adrenalin HRMS, Bill Desk, BBPS, Direct Debit, GST, GST Vendor Module, ACH/NACH, APBS, Door Step Banking Platform, Hand Handling Device Platform(HHD), NEFT/RTGS/IMPS/CHEQUE Clearing, API, Third Party product Integration with CBS, Trade Finance, Newgen OmniFlow, FIS profile system, Retail & Corporate Internet Banking, Mobile application, Demand Deposit, Statement to Date, Teller, Enterprise Pricing Platform and other DDA related applications.
• Develop, collaborate, and obtain concurrence on Test Plan, Test Cases, and Test Certificate from business requirements document.
Execute required Test Cases and document evidence in our own quality centre, identify and triage defects and follow through resolution.
• Re execute test cases with defects as required.
• Assist in completing Production Readiness Assessment document, which includes development of post implementation validation plan.
• Collaborate with business partners to ensure requirements are complete, testable, and meet regulatory standards.
• Test changes to the core operating system, website, back end user interfaces and various databases when appropriate.
• Completion of test scripts used to validate new and existing system functionality.
• Ensure Use Cases are complete and meet corporate standards.
• Provide necessary feedback to project teams on testing results, possible workarounds, and status.
• Resolve test issues associated with UAT & production.
• Maintains high level of knowledge regarding the core operating system.
• Maintains high level of knowledge of key bank all applications
• Recommend and implement specific procedures to ensure immediate effectiveness and efficiency of operations.
• Ensure all system enhancements and new process activities comply with government regulations (RBI, NPCI, PFMS etc).
Ensuring that the financials of the branch are under control and the branch adheres to the Know Your Customer (KYC) and Anti-Money Laundering (AML) norms at all times.
• Providing advisory services to corporate & high net-worth customers on funds management while maintaining relationship with Key Accounts.
• Responsible for dealing with external and internal auditors and inspections and compliance.
• Supervising Key Areas including Marketing, Business Channel Development, Team Development, Cost Management, and Revenue Generation.
• Monitoring the branch sales targets, conceptualizing & implementing competent strategies in coordination with the branch and the sales team with a view to penetrate new accounts and expand existing ones for a wide range of financial products & services.
Managing the microfinance activities.
• Formation and monitoring of groups and individuals.
• Supervise the work of Microfinance Officers in the field.
• Supervise the function and the work of the Finance and Administration of the Branches.
• Survey and selection of new operational area of work.
• Participate in village meetings for new client enrolment.
• Approve loan proposals submitted by Microfinance Officers. Visit those groups and individual applicants before approving the loans.
• Monitor the delinquent and NPA loans status and immediate necessary steps be taken up to collect and minimise the percentage.
• Conducting regular branches meetings.
• Prepare the disbursement plan and disbursing the loan through cheque or cash.
Staff related activities.
• Assist in the recruitment and training of Microfinance Officers.
• Share the Memorandum and new changes in the system and rules and other relevant matters with his/ her team immediately after receive the communication from senior.
• Conduct annual performance appraisals for all staff under my control.
• Organise need base training of his/ her team at regular interval.
Reports to Division Office / Head Office.
• Prepare and send the necessary daily, weekly, fortnightly, monthly, quarterly, half yearly and yearly reports.
• Verify the loan ledger of all the Microfinance Officers.
• Prepare funds and assets requisition requests.
• Attending meetings at the Decision office / HO.
Community relationships
• Manage relationships with community leaders, police and other administrative authorities.
• Coordinate periodic promotional activities for MFI products.
The nature of the training and development is industry-specific, with the level of responsibility and variety of activities dependent on the type and size of organization I been identified:
• Training and development needs within an organization through job analysis, appraisal schemes and regular consultation with business managers and human resources departments;
• Designing and expanding training and development programme based on the needs of the organization and the
individual;
• Working in a team to produce programmes that are satisfactory to all relevant parties in an organization, such as line managers, accountants and senior managers at board level;
• Considering the costs of planned programmes and keeping within budgets as assessing the return on investment of any training or development programme is becoming increasingly important;
• Developing effective induction programmes;
• Devising individual learning plans;
• Producing training materials for in-house courses;
• Managing the delivery of training and development programmes and, in a more senior role, devising a training strategy for the organization;
• Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers; Ensuring that statutory training requirements are met;
• Having an understanding of e-learning techniques, and where relevant, being involved in the creation and/or delivery of e-learning packages;
• Researching new technologies and methodologies in workplace learning and presenting this research.
• Works deals assigned to the sales team supported, prioritizing effort based on maximizing total impact on team productivity and profit, or as directed by the sales manager.
• Proactively scopes the technical solution required to address customer requirements, assesses customers’ met and unmet needs, and recommends solutions that optimize value for both the customer and the firm.
• Secures input from all necessary solution stakeholders within the customer firm. Adapts solutions, as necessary, to ensure appropriate support.
• Coordinates closely with internal sales, sales support, and service resources to align solution design with customers ‘business requirements.
• Secures from customer technical staff commitments needed to ensure a deal’s “technical close.”
• Meets assigned targets for profitable sales growth in assigned product lines, market areas, channel, or teams supported.
• Monitors customer support for technical solutions proposed throughout the sales process, and alerts the sales and account teams to potential risks of deal closure.
• Achieves assigned productivity and profitability quotas.
• Maintains deal through-put in early deal-sales process steps.
• Achieves product growth targets for the assigned geography, channel, sales team, or account base.
• Maintains high customer satisfaction ratings that meet company standards.
• Completes required training and development objectives within the assigned time frame.
• Reports on a dotted-line basis to the sales team manager for the team supported.
• Works closely and collaboratively with the sales and account teams supported.
• This position assigned to support a geography or one or more named account teams.
•Identifies trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments.
•Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities.
•Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments.
•Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals.
•Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
•Protects organization's value by keeping information confidential.
•Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
•Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
•Envisaged Business Strategies & Training Calendar for the year; conducted Monthly Trainings & Quarterly Review Meets to evaluate and enhance performance in terms of training delivery.
•Developed content in all operational and soft skills areas and self development; maintained healthy relationship with both private and public sectors. Liaised with all departments for client servicing.
•Successful involved in implementation of the program positively impacted its behavioural and functional application.
•Pivotal in designing specific training interventions tailor made to suit business needs of client.
• Essayed the chief role in setting up the marketing plans and programmes specific to any of the 5 P’s of marketing (Product/Packaging, Pipeline, Promotion, People and Price) as approved by the Head of Marketing.
• Played a vital role in implementing the marketing initiatives versus prescribed goals stipulated in the approved marketing plans and within specified budgets.
• Honed expertise in conducting the contract independent 3rd party market research and survey firms to assess the success or failure of promotional and advertising campaign.
• Instrumental in making the store more attractive by deciding the arrangement of merchandise in the store.
• Played a key role in:
Supervising the functioning of the staff.
Responding to customer queries and helping them with purchase.
Training new staff and managing the work schedules of the staff.
Achieving the daily sales targets.
• Accountable for supervising the stock of goods, replenishing the merchandise regularly and checking the financial transactions of the store.
• Set sales targets and define strategy to achieve these targets and to follow the set strategy punctually.
• Manage the proposal development process and maintain the time-lines for the proposal teams.
• Coordinate with sponsors concerning size, standards, conditions and timing of research.
• Develop draft proposals based on team meetings and discussions.
• Maintain the Business Development databases.
• Support marketing activities, including trade/ scientific shows, mailings, etc.
• Planned & carried out direct marketing activities to agreed budgets, sales volumes, values, product mix & timescales.
• Maintained & developed existing & new customers through planned individual account support & liaison with internal order-processing staff.
• Monitored on activities & provide relevant management information.
MBA IN INTERNATIONAL BUSINESS
Bachelor Of Foreign Trade