Front Office Supervisor
Ramee Group of Hotels
Total des années d'expérience :10 years, 10 Mois
Passionate hotel supervisor with 4+ years’ hands-on experience in leading hotel staff and ensuring smooth operations of the front office.
Adept at handling complaint with the view to ensure guest satisfaction and repeat business
Hands-on experience in assisting with and overseeing guest check in and checkout duties by ensuring smoothness and promptness.
Effectively able to attend to guests’ requests to ensure complete satisfaction and return business opportunities.
Proven ability to maintain a constant presence in lobbies and other areas of the hotel in a bid to stay approachable.
Proficient in creating and implementing staff schedules and ensuring that they are followed properly
Handling Check-In and Check-Out of group and individuals.
Handling Reservation and sending confirmation's to the guest.
Complete all the duties of the reception and cashiering.
Handling Telephone calls with correct telephone etiquettes.
Handling any guest problems or complaints in a professional manner and ensuring they are resolved and followed through using the learn and service excellence process.
Hand Over any relevant information with necessary departments and associates.
To do Night Auditing through Opera software in Night Shift and preparing the daily reports and circulating it to management on daily basis.
Handling Check-In and Check-Out of group and individuals.
Handling Reservation and sending confirmation's to the guest.
Complete all the duties of the reception and cashiering.
Handling Telephone calls with correct telephone etiquettes.
Handling any guest problems or complaints in a professional manner and ensuring they are resolved and followed through using the learn and service excellence process.
Hand over any relevant information with necessary departments and associates.
To do Night Audit Process through IDS software in Night Shift.
Preparing the daily reports and circulating it to management on daily basis.
Handling Check-In and Check-Out.
Complete all the duties of the reception and cashiering.
Handling Telephone calls with correct telephone etiquettes.
Handling banquet's when any event happening in the resort.
Handover any relevant information with necessary departments and associates.
To maintain daily and monthly reports of Front Desk.
To monitor and maintain proper front office supplies.
Completed my Bachelors in Hotel Management & Catering Technology in the year 2012.