Avineesh خاري

Designation: Associate Director - Management Consulting - Advance SAP
Role: Responsible for leading the delivery of the SAP Customer Engagement and Commerce technology enablement projects with a focus on Southern India. Running the Business Plan for Customer Engagement & Commerce practice and leading the CRM technology Enablement Pre-Sales and Delivery teams for driving the Revenue Generation focused on SAP Hybris Cloud for Customer and SAP Hybris Commerce. Strong focus on on-time Solution Delivery and helping the clients in realizing the business benefits form the SAP on-prim and Cloud CRM tech enablement and transformation projects.
Engagements Undertaken:
1. Engagement Manager for SAP S/4HANA and Hybris Cloud for Customer implementation in Hi-Tech Medical Equipment Manufacturer. Location - India.
2. Engagement Manager for Hybris Cloud for Customer implementation in Agro and Food industry. Location - India
3. Engagement Manager for Hybris Cloud for Customer implementation in Heavy Equipment’s Parts Trading Company. Location - India

Role: Managing Delivery for CRM projects for key customers across PAN India region. Developing competency, capability, and capacity for the CRM practice in the organization. Driving Business Solutions for customer’s requirements and ensuring End-to-end delivery of the engagements. As CRM Subject Matter Expert, supporting the design and development of the solutions to address the customer’s requirements. Responsible for the overall engagement revenue and profitability.

Collaborations: Managing the Sony & SAP Labs Collaboration Project for SAP CRM Pre EHP Launch Functional Testing at SAP Labs
Competency Building: Responsible for CRM Competency and Capability building. Responsible for Project pipeline based resource Demand Forecasting. Responsible for maintaining zero bench in CRM Sub Competency.
Training: Responsible for Training needs identification and preparing Training Calendars. Preparing the training curriculum and content and managing and conducting CRM Training to develop the capabilities within the competency.
Presales Support: Providing Presales Support the Business Development Teams be performing RFP Analysis, Participating in Solution Designing, PoC Preparations and Proposal Preparations. Conducting pre project due diligence study for the Sony Organizations.
Partner Management: Evaluating Partner Capabilities and helping the partners in maintaining minimal bench for requirements from Sony.
Project Management Support: Project Manager for the following projects:
1. Engagement Manager for Dealer Management System Global Template Creation and Roll-out to 6 countries in Asia Pacific Region on Force.com Platform. Location - Singapore
2. Delivery Manager for Salesforc.com Sales Cloud implementation for automation of Opportunity Management, Account Management, Contract Management and Order Processing implementation and integration with backend SAP ERP. Location - Singapore
3. Project Manager for in-store Sales Force Automation implementation Project based on Force.com platform for Hi-Tech Consumer Goods industry for Europe region.
4. Project Manager for B2C eCommerce Platform Enhancement Implementation Project for Hi-Tech Consumer Goods industry for China region. Location - China.

Role: Managing the Solution design and delivery for the SAP CRM Projects for the clients. Taking lead in driving the Pre-sales activities. Lead the firm’s CRM competency team in Singapore.
Projects Undertaken:
Solution Lead for SAP CRM 7.0 Implementation in Hi-Tech Industry in Medical, Life-sciences and Industrial product organization. Location - Singapore

Role: Leading the team of SAP CRM and ISA functional and technical consultants. Managing the solution and delivery of the SAP CRM projects from off-shore. Supporting the Pre-Sales activities and participating the competency development and knowledge management initiatives.
Project Undertaken:
10. Solution Lead for SAP CRM 7.0 eCommerce Implementation for Chemical Industry - Location - USA

Role: As SAP CRM Functional Lead responsible for the Requirement Gathering, Realization, Testing and Supporting Go-Live and Hypercare phases for the SAP CRM Implementations for the client.
Project undertaken:
11. Team Lead for SAP CRM 7.0 Implementation for Oil and Gas Industry - SAP CRM ITSM implementation for IT to serve its internal customers across the organization and alignment of IT Organization to ITIL Disciplines. Location - Kingdom of Saudi Arabia

Role: As SAP CRM Functional Lead responsible for the Requirement Gathering, Realization, Testing and Supporting Go-Live and Hypercare phases for the SAP CRM Implementations for the Telecommunications client in Indonesia.
Projects Undertaken:
1. Project Lead for Complete end to end life cycle implementation of SAP CRM in Telecommunications Industry for Telecom Data and Internet Service Products. Location - Indonesia.
2. Team Lead for SAP CRM Project for Integration with Telecom Billing, Telecom Provisioning and Revenue Management Systems on SAP CRM. Location - Indonesia
3. Senior Solution Consultant for SAP CRM 5.0 Implementation project for Telecommunications Corporate Selling, Bidding Management and SAP ECC PS integration for Large Scale Deals and Project Executions. Location - Indonesia
4. Solution Consultant for SAP CRM Implementation project for Telecom Wholesale (Reseller and Dealer network) Channel for Data and Internet Service Products. Location - Indonesia.

Role: Supervising the activities Customer Care Centres operating in 33 divisions across Delhi.
Additional Responsibilities: Conceptualize and Develop complete and integrated CRM application for addressing the customer-facing Business Processes specific needs of the organization. Responsible for implementing online support systems at customer care centres. Responsible for Commercial and Billing Process analysis, process optimization and process-oriented software development, testing and implementation. Conducting process training for the user group.

Responsible for Corporate Sales and Retail store operation. Recruiting and training new corporate sales and retail employees.

Headed the team of 30 crew-members and 3 Floor Managers. Running the Day to day restaurant operations.