Engineer-Customer Support-ASST.PM
Cisco Systems
مجموع سنوات الخبرة :12 years, 4 أشهر
• agreeing project objectives
representing the client's or organization’s interests
• providing advice on the management of projects
• organizing the various professional people working on a project
• carrying out risk assessment
• making sure that all the aims of the project are met
• making sure the quality standards are met
• using IT systems to keep track of people and progress
• recruiting specialists and sub-contractors
• monitoring sub-contractors to ensure guidelines are maintained
• overseeing the accounting, costing and billing
Worked as a member of the technical team for supporting users by providing information and troubleshooting for all of the IT devices.
Duties Include:
I. Performing equipment installation setup (PCs and Servers).
II. Performed software installation and patch upgrade in addition to regular maintenance tasks.
III. Responsible for manning the IT Helpdesk..
• Integrating the old PBX System with the new IP Telephony based System at the Sudan Police HQ in Khartoum.
• Re-Configuring a PBX system for Sudan police headquarter in
Khartoum.
• Integrating the various branches/remote sites to the new IP
Telephony based System at the HQ
Trained on:
-SCPC
-DVB equipment
-iDirect configuration
-Daily operating and monitoring, both Ku and C band.
7. Future
• Network Administrating and Configuration
• Daily Technical Support and troubleshooting Of IT Devices
• Install and Troubleshoot Network Devices
• Maintaining personal PC’s Functionalities
I. Integrating the old PBX System with the new IP Telephony based System at the Sudan Police HQ in Khartoum.
II. Re-Configuring a PBX system for Sudan police headquarter in
Khartoum.
III. Integrating the various branches/remote sites to the new IP
Telephony based System at the HQ.
Sudan.
Duties Include:
I. Recording customer complaints about Cellular Service.
II. Recording customer complains about Internet Service.
III. Providing 1st&2nd Level technical support to customers over the
Phone.
IV. Providing follow up support to ensure quality issue resolution.
V. Performed Tele
(