Awad bourini

Assisting the CEO to establish strong partnership links, leading on
key partnerships, and driving operational efficiency and productivity.
Stepping into the CEO role when necessary, including attending
board meetings and presenting reports, as well as overseeing
General Managers or key departments.
Establishing internal risk and compliance systems, monitoring KPIs
for organizational health, and ensuring compliance with legal/funding
regulations.

Developing and implementing long-term business plans, setting
operational goals, and fostering a positive work environment.
Managing budgets, overseeing revenue management, and
negotiating vendor contracts to maximize profitability.
Managing all departments, including front office, housekeeping, and
food & beverage, to ensure consistent quality standards.
Improving guest satisfaction scores through personalized service
and leading training initiatives to reduce staff turnover.
Utilizing Property Management Systems (PMS) like Opera and data
driven strategies for forecasting

ensure the S.O.P plus all Documents Needed.
* Manage reservations and the allocation of bedrooms with the Executive Housekeeper
* Monitors the customer accounts.
* Applies and ensures the application of the sales strategy to maximize occupancy and average room
price
* Coordinates the reception team, organizing its work and schedules
* Handling Guest Request
* Handling Guest Complain
* Make Sure to operate the extra 5* services on time
* Doing all administration departments and keep on communication with other department
* Follow up all policies and procedure
* Key Responsibilities
* To monitor the quality of welcome extended to guests
* To recruit, train and motivate the members of the team
* To ensure that all hotel standards and procedures are applied
* To manage daily billing and payments
* To Manage Daily Tasks
* To Marketing the Hotel on the wide Busniss Side
Mawakeb Travel and Tourism

Do All Opera Configuration for the Opening and S.O.P plus all Documents Needed.
* Manage reservations and the allocation of bedrooms with the Executive Housekeeper
* Monitors the customer accounts.
* Applies and ensures the application of the sales strategy to maximize occupancy and average room
price
* Coordinates the reception team, organizing its work and schedules
* Handling Guest Request
* Handling Guest Complain
* Make Sure to operate the extra 5* services on time
* Doing all administration departments and keep on communication with other department
* Follow up all policies and procedure
* Key Responsibilities
* To monitor the quality of welcome extended to guests
* To recruit, train and motivate the members of the team
* To ensure that all hotel standards and procedures are applied
* To manage daily billing and payments
* To Manage Daily Tasks
* To Marketing the Hotel on the wide Busniss Side
Mawakeb Travel and Tourism

Revenue producer.
* perform all reservation types.
* Handling Correspondance.
* Planing and Arranging Travel Programs.
* Occasions and Holidays planing.
* Manage the Team and Balancing time of sale.
* Handling Requests and Complaints.
* Able to Give Training on

Do All Opera Configuration for the Opening and S.O.P plus all Documents Needed.
* Manage reservations and the allocation of bedrooms with the Executive Housekeeper
* Monitors the customer accounts.
* Applies and ensures the application of the sales strategy to maximize occupancy and average room
price
* Coordinates the reception team, organizing its work and schedules
* Handling Guest Request
* Handling Guest Complain
* Make Sure to operate the extra 5* services on time
* Doing all administration departments and keep on communication with other department
* Follow up all policies and procedure
* Key Responsibilities
* To monitor the quality of welcome extended to guests
* To recruit, train and motivate the members of the team
* To ensure that all hotel standards and procedures are applied
* To manage daily billing and payments
* To Manage Daily Tasks
* To Marketing the Hotel on the wide Busniss Side

Observing and controlling staff behaviour and abidance to policies and procedures.
* Handling reservations
* Comunication
* Controlling the Shift and the schedule.
* Keep on communication with guests to bring them back.
* Promoting hotel outlets and services.
* Handling Requests and Complains.
* Training on Opera System and Hotels Hospitality.
* Follow Up with other departments.

Handling guests Requests
* Do all the reservation type
* Answering the telephone.
* Controlling all the orders & Follow up the Standards & Procedures.
* Controlling the Shift and the schedule.
* Keep on communication with guests to bring them back.