أحمد عواضة

Account Management:
• Manage Customers Relationships: AlJazeera Sport (beIN Sport) account and major key accounts, act as Project Manager in the project execution.
• Sustains rapport with key accounts by making periodic visits, resolving problems, exploring specific needs and anticipating new opportunities.
• Maintaining and developing relationships with existing customers in person and via telephone calls and emails.
• Liaising and networking with a range of stakeholders including customers, colleagues, suppliers and partner organizations.
• Maintaining and updating customer databases in CRM.

Sales:
• Develop best practices for successfully identifying prospects, closing business, and on-boarding new clients
• Presenting the product or service in a structured professional way face to face.
• Cold calling to arrange meetings with potential customers to prospect for new business.
• Negotiating the terms of an agreement and closing sales.
• reviewing sales performance, aiming to meet or exceed targets;
• Creating detailed proposal documents, often as part of a formal bidding process which is largely dictated by the prospective customer.
• Prepare proposals to Request for Proposals (RFPs) and Statement of Works (SOWs) to meet the client’s requirements
• Drive full lifecycle sales processes, spanning from initial contact and conversations to demonstrations, and closing/contract negotiation.
• Build strong sales pipeline and manage sales opportunities to the point of close.
• Generate leads, attend tradeshows, receptions, etc.
• Generate and provide sales forecasting and weekly updates
• Enter and maintain sales information for pipeline and tracking new and existing opportunities in CRM.
• Implement and manage a sales plan for each financial year

Marketing:
• Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews
• Preparing and completing action plans
• Developing Marketing & Communications strategy and plan for Smarteletec.
• implementing production, productivity, quality, and customer-service standards
• Meets marketing and sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Identifying marketing opportunities by identifying consumer requirements
• Competitors Analysis: defining market, competitor's share, and competitor's strengths and weaknesses
• Forecasting projected business; establishing targeted market share.
• Improves product marketability and profitability by researching, identifying, and capitalizing on market opportunities; improving product packaging; coordinating new product development.
• Provides information by collecting, analyzing, and summarizing data and trends.
• Managing the production of marketing materials and social media content.

Business Development
• Determining system improvements, implementing change
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Representing Smarteletec at trade exhibitions, events and demonstrations.
• Identifying new trends and feeding future buying trends back to management.
• Organizing and attending events such as conferences, seminars, receptions and exhibitions.

Account Management:
• Preform account management for more than 40 telecom operators in 20 countries within the MENA region.
• Negotiate best possible financial arrangement when securing vendors for services to meet project budgets
• Customer relation management culture & processes with help desk support.
• Collaborate with Marketing department of our clients to create sales tools and programs which improve lead generation and sales processes
• Manage major services for AlJazeera, MBC, Discovery & Al-Kass with telecom operators.
• Setup face2face meetings with our clients and present our solutions and products.
• Maintain excellent relationship with telecom operators and telecom companies.

Marketing & Business Development
• Prepare Marketing & Communications plan and brand strategy for Al-Majaz Telecom.
• Manage cost center to minimize expenditures and maximize business unit topline growth.
• Prepare Sales plan, Sales process, product presentation and documents.
• Collaborate with Editorial and Marketing team to develop long-term and short-range marketing plans to maximize sales.
• Performed launch researches: Pricing - Customer value analysis - intentions - ARPU - Market Segments and Sectors
• Competitive Intelligence: Clear understanding of the competitor’s strengths & weaknesses through research & studies, providing expected scenarios/plan.
• Help in setting up new companies and new products for the Al-Majaz Group.
• Manage business unit advertising and promotion plan schedule. Establish and execute promotional projects that meet marketing windows with an emphasis on tracking ROI.
• Conceptualize, build, and implement integrated marketing campaigns that drive awareness, trial, adoption, and revenue, with an emphasis on integrating more web marketing and social media marketing to meet the needs of our digital strategy.

• Communicate and collaborate with product marketing teams regarding marketing and promotions in the early stages of development for priority products to maximize promotional efforts.
• Studies: commercial feasibility & revenue analysis for all launching products & services .
• Review website content

Events Management:
• Handle the exhibitions participation: choosing the right events, the requested size, the contractors for the booth, the printing materials, graphic designs, staff traveling and accommodation.
• Prepare reports on our participation and outcome of the event.
• Coordinate with local PR companies to publish our participations.

AlJazeera Mobile:
• Handling AlJazeera Mobile products and developing roadmaps per each telecom operator.
• Follow up for financial reports, subscription reports and payments on monthly basis.
• Handling service problems with the internal staff and AlJazeera Editors.
• Finding solution for commercial and legal issues that would affect the service connectivity in each market.
• Manage technical issues and providing multiple solutions to suit the telecom operators and AlJazeera without effecting the content delivery or AlJazeera policies.
• Monitor financial statements of the telecom operators in coordination with the financial controller.
• Project management for the upgrades, migration and new connection to telecom operators.
• Preform SWOT analysis on yearly basis to identify the service competency.
• Prepare backup plans for the product delivery in cooperation with the system and the network team.
• Reviewing and adjusting the Agreements / Contracts with the Business Partners.
• To maintain a high professional and ethical profile in accordance with industry and company standards.
• Coordination with internal and external stakeholders for AlJazeera Mobile

• To be proactive in implementing and executing new marketing initiatives for "AlJazeera Mobile" content service in coordination with the Relationship Manager & the Senior Management.
• To develop presentable strategic communication plans in coordination with the Relationship Manager's input and Senior Management, .
• Develop and maintain excellent work related rapport with the existing and prospective business partners (Aggregators & Operators) and with all personnel of the organization (AlMajaz).
• Assist with the preparation and organization of Press Releases, Press Conferences, Launches, Exhibitions, Presentation, and Contract Renewal with AlJazeera Network and all related work from beginning to the end.
• Plan and prepare for clients meetings and subsequently follow up with the respective clients by e-mail, phone calls, fax or another follow up meeting. Keep excellent daily record of contacts and actions.
• Follow up in collecting Monthly Subscription Reports from the business partners (Aggregators & Operators) and submitting them to the main Client (AlJazeera Network) with the approval of the Relationship Manager.
• Follow up in collecting financial reports from the Business Partner (Aggregators & Operators) for invoicing from AlMajaz & payment from the (Aggregators & Operators).
• Assist in reviewing and adjusting the Agreements / Contracts with the Business Partners in close coordination with the Relationship Manager.
• Communicate with the Business partners (Aggregators & Operators) and the main Client (AlJazeera Network) on a daily basis by e-mail, phone calls, fax or mail and regular visits to meet the Client.
• To perform work that may be assigned by the Relationship Manager and the Senior Management and to be fully ready and trained to perform the Relationship Manager's duties in the absence of the latter.
• Negotiate with telecom operators the revenue share and discuss about road maps, products and contracts.

• To use a range of communication channels in order to deliver a constant professional level of service to clients.
• To work with the Sales Manager, the sales team, and other departments, to ensure that Sales information is shared, sales opportunities are maximized and team Sales targets are met.
• Maintain familiarity with all office listings but importantly manage listings assigned by management including regularly liaising with vendors, prospective buyers, solicitors, councils and any other essential parties
• Complete all necessary documentation associated with listing and selling property, including preparation and execution of sales agency agreements and advertising material.
• Assist the organization gain a better market share by identifying, recommending and implementing improved selling and marketing strategies
• Ensure potential customers are provided with reliable and accurate advice regarding property movements and industry trends
• To plan, design and conduct appropriate marketing and selling strategies for individual properties within budgetary limits
• Assist when required with any internal project undertaken
• Maintain database of Real-estate content on website and social media groups.

• Marketing & selling Residential Buildings and villas complexes for oil & gas companies and Asian Games 2006 Participating firms.
• Develop and execute marketing programs such as direct mailings, social media campaigns, client seminars, online webinars and publicity events.
• Prepare and coordinate materials for real estate trade shows and promotional activities targeting real estate funds, private equity companies, developers, investors, home builders and owners.
• Prepare and coordinate materials for real estate trade shows and promotional activities targeting real estate funds, private equity companies, developers, investors, home builders and owners.
• Interview clients to determine what kinds of properties they are seeking.
• Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other.
• Promote sales of properties through advertisements, open houses, and participation in multiple listing services.
• Review property listings, trade journals, and relevant literature, and attend conventions, seminars, and staff and association meetings in order to remain knowledgeable about real estate markets.
• Visit properties to assess them before showing them to clients.
• Rent or lease properties on behalf of clients.

• Carrying out &following up hotel and cruise reservations.
• Make reservations for guests.
• Help customers over the phone who are calling to get price quotes and reserve rooms or handle guests as walk-ins.
• Check guests in and out of the hotel or resort as part of their reservation duties.