Assistant Project Manager
Btc
مجموع سنوات الخبرة :12 years, 4 أشهر
𝐌𝐚𝐢𝐧 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:
▪ Provided invaluable technical expertise and guidance to the project team, ensuring seamless execution of the Dawiyat MPLS Network Project.
▪ Responsible for the completion of fiber optics installation, fiber patching, and activation of the connection.
▪ Supervision of electrical systems installation including Grounding, Power, Communication, Public Address, CCTV and Fire Alarm.
▪ Lead and manage a team of ELV system.
▪ Manage and ensure BMS system is operational, and all equipment connected is functioning well.
▪ Coordinate with the engineering department regarding BMS in new sites under construction.
▪ Coordinate with sub-contractors for BMS installation and ensure all requirements for BMS are implemented.
▪ Develop, implement and maintain IP addressing schema, VLAN table, IP routing, Switching and network diagram.
▪ Assists with the development of the necessary WAN and LAN network design documentation and collection templates for deployment and operations.
▪ Successfully coordinated and collaborated with network engineers, vendors, and stakeholders, ensuring smooth communication and progress aligned with project objectives.
𝐌𝐚𝐢𝐧 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:
▪ Proficiently performed in-depth reporting and analysis to pinpoint customers frequently contacting CC or care channels, resulting in enhanced issue resolution processes and heightened customer satisfaction.
▪ Effectively handled escalated customer issues, ensuring prompt and satisfactory resolutions, thereby nurturing positive, long-lasting customer relationships.
▪ Exhibited strong project management skills, guaranteeing the successful and timely completion of assigned projects while adhering to scope requirements.
▪ Fostered and maintained excellent vendor relationships, facilitating seamless service delivery and support to improve operational efficiency.
▪ Proactively initiated interactions with targeted customers, delivering personalized care and support to elevate the overall customer experience.
𝐌𝐚𝐢𝐧 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:
▪ Provided technical troubleshooting for all inquiries related to GSM network coverage, billing, mobile internet, and value-added services.
▪ Diagnosed and resolved xDSL/FTTH technical issues, ensuring smooth internet connectivity and IPTV services.
▪ Successfully managed IPTV operations, overseeing video equipment (Set-Top Box), and ensuring a seamless viewing experience for customers.
▪ Efficiently operated IPTV accounts through UMS, utilizing analysis logs to optimize performance and promptly resolve customer issues.
▪ Collaborated with the NOC division, contributing valuable insights to resolve IPTV issues and introduce new services to meet customer demands.
▪ Demonstrated expertise in configuring FTTH technology for triple services (Data, Voice, Video), providing comprehensive and reliable service offerings.
▪ Proactively provisioned and configured ONT (Optical Network Terminal) using Huawei & ALCATEL FTTH management systems, ensuring stable and high-quality FTTH services.
▪ Managed multiple Network Management Systems (NMS), including ALCATEL AMS 5520, Huawei U2000, and SIEMENS ACI, proficiently handling IPTV, DSL, and FTTH service configurations and troubleshooting.
𝐌𝐚𝐢𝐧 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:
▪ Provided comprehensive technical support to consumers at Saudi Telecom Company (STC)
▪ Addressed inquiries related to GSM network coverage, billing, mobile internet, and value-added services, ensuring a positive customer experience.
▪ Efficiently utilized various resources and tools to troubleshoot and diagnose customer issues, resulting in timely and effective resolutions.
▪ Demonstrated proficiency in using specialized applications to access and view customer profiles, streamlining support processes, and improving service delivery.
▪ Proactively monitored and reported potential trends in customer inquiries, contributing to improved issue tracking and enhanced customer support strategies.
▪ Ensured customer satisfaction by promptly following up with customers after ticket closure, verifying issue resolution, and offering personalized assistance as needed.
𝐌𝐚𝐢𝐧 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:
▪ Possess strong knowledge of GSM, UMTS, and LTE basics, demonstrating expertise in mobile communication technologies.
▪ Proficient in 2G & 3G cabinet installation and commissioning, ensuring seamless network functionality.
▪ Successfully completed the installation and commissioning of STC 1800 (RL30) LTE Project, contributing
to the expansion of high-speed mobile services.
▪ Played a key role in the installation and commissioning of STC 2300 (RL25) LTE Project, enhancing the network's capacity and coverage.
▪ Skilled in troubleshooting MW (Microwave) problems, including configuration and commissioning, to ensure smooth network operations.
▪ Conducted site verification and maintenance activities, ensuring network reliability and performance.
▪ Demonstrated expertise in Site MS (Managed Service), efficiently managing and maintaining network infrastructure to meet service level agreements and optimize performance.
Skills: Network Troubleshooting · Telecommunications Engineering · Project Management · Project Coordination · Telecom Network Design · Telecommunication Services