Retail Sales Officer
Etisal
مجموع سنوات الخبرة :5 years, 10 أشهر
Managing the sales process for new prospects, from initial contact through to closure.
•Achieving and exceeding targets & objectives in line with the area business plan.
•Dealing with customer enquiries and unsatisfied customers.
•Meeting sales targets daily, weekly & monthly
•Logging billing and technical complaints.
•Bringing back churned customers by offering latest products/devices/Mobiles/tablets/Gaming Stations.
•Settling Agreements for customers who had Bad Debt history by negotiating and offering easy installment plans.
•Troubleshooting for Customers who had issues with home and Mobile services/Connectivity.
•Involved in selling contract plans to both cooperate and individual Customers.
•Greetings Customers while being at the greeters area.
•Guiding the customers to different touch points on the floor.
•Giving presentation and device demonstrations for all newly launched mobile phones.
•Selling Postpaid and Prepaid Connections in Bulk for cooperate clients.
Processing Sales for Cable TV, Internet and telephone.
•Providing highest level of customer satisfaction and customer support
•Arranging delivery and collections
•Dealing with customer enquiries, over the phone or via email
•Meeting sales targets daily, weekly & monthly
•Instilling customer focus, customer service, verbal communication, informing others, process improvement, problem solving, people skills, teamwork, people management, managing processes, and emphasizing excellence to the employees of the organization.
•Inbound/Outbound Sales
•Making payments for customers online using credit cards/Master Cards/PayPal
•Dealing with all the cable providers in United States.
•Communicating with Clients for betterment of Sales
•Awarded Employee of the months
Providing customer support to all of the stores in IRELAND (Cost Plus Sofas)
•Payment Chase (Delivery Run Report)
•Increase accountability to ensure compliance.
•Arranging Deliveries and Collections for Customers.
•DEVELOPING AND MAINTAINING THE POLICIES, STANDARDS, PROCESSES, SYSTEMS AND MEASUREMENTS THAT ENABLE THE ORGANIZATION TO MANAGE SERVICES ISSUES THAT CUSTOMER WERE HAVING.
Inbound & Outbound support for Health and Auto Insurance.
•Handle customer inquiries, billing questions and payment extension/service requests
•Giving customers information about company services and products
•Recording all queries and making notes on logging software.
•Complaint Handling
•Making payments for customers online using credit cards/Master Cards/PayPal
•Transferring Calls to United States and introducing the customers to the Sales Manager.
•Recording all queries and making notes on logging software.
•Processing Sales on CRM
•Listening Sales Calls and giving feedback to the Manager.
•Preparing Daily/Weekly Reports for Sales and Customer service calls
Maintaining Daily purchase note and issue note.
•Giving an ultimate goal for satisfaction by an alternative where possible to solve the problems.
•Handling Imports from CHINA and SPAIN.
•Handling the inventory of the goods demanded.
•Maintaining stock inward and outward and approving demands by verifying.
•Providing the best Support to all the phases of Bahria Town in incoming and outgoing material.
•Approving monthly Bills According to the demands.
•Doing all essential work regarding Inventory Management and also following the instructions and doing any additional tasks by Project Manager.
Education
Trade of Data entry operator