Awais Gill

• Hazard Identification & Risk Assessment: Executed comprehensive risk profiling across
complex plant areas to eliminate physical, chemical, and procedural hazards before high-risk
activities commenced.
• Pre-Task Planning: Developed and audited strict Job Safety Analysis (JSA) and engineered
control methodologies to achieve minimal on-site incident metrics.
• Workplace Inspections: Spearheaded daily and weekly facility walkthroughs to eliminate
unsafe acts, check critical PPE compliance, and audit fire protection infrastructure.
• Regulatory Alignment: Aligned refinery safety management systems with international
benchmarks including ISO 45001 framework guidelines.
• Incident Investigation: Directed scene management, evidence gathering, and witness
interviews for near-miss tracking; implemented formal CAPA matrices to prevent systemic
recurrences.
• Safety Training & Inductions: Instructed safety onboarding orientations for all incoming third
party contractors, visitors, and long-term personnel.
• Emergency Preparedness: Formed field emergency response protocols, organized evacuation
route maps, and systematically ran multi-department fire drills.
• Data Logging & Matrices: Maintained comprehensive safety logs, monthly statutory tracking
metrics, and compiled executive safety performance reports.

Omnichannel Communication: Managing inbound and outbound voice calls, resolving real-time live chats, and answering customer support emails professionally.
​Query & Complaint Resolution: Troubleshooting technical issues, tracking shipments, adjusting billing discrepancies, and escalating complex matters using standard ticketing systems.
​Compliance & Call Quality: Maintaining a strict standard of professional English (or specific campaign language) and adhering to strict guidelines regarding data security, script accuracy, and Customer Satisfaction (CSAT) scores.
​Data Accuracy: Logging all customer interactions, feedback, and accurate account details directly into the client’s CRM (Customer Relationship Management) database.