أوس ghabrah

• Coordinated with government platforms, including Qiwa, Absher Business, and Muqeem, to complete employee
related transactions accurately and in compliance with applicable regulations.
• Managed and updated employee files, records, and personal data according to approved company policies while
maintaining confidentiality and accuracy of information.
• Monitored residencies, permits, renewals, and employee documentation to support compliance and ensure timely
completion of HR requirements.
• Supported HR operations, including recruitment activities, interview coordination, employee administration, and
daily departmental procedures.
• Followed up on attendance, leaves, and employee records in the system while providing administrative support
and responding professionally to employee inquiries.

• Managed government transactions and compliance requirements through Qiwa, Absher Business, and Muqeem to
support labor regulation compliance and avoid penalties or violations.
• Operated and maintained the internal Human Resources Information System HRIS to ensure accurate, complete,
and updated employee records.
• Supported recruitment procedures, including CV screening, initial interview coordination, employment contract
preparation, and onboarding arrangements.
• Provided administrative and technical support to employees regarding salaries, leaves, internal policies, and HR
related inquiries.
• Contributed to improving daily HR procedures and acted as an effective link between employees and the Human
Resources Department.

• Trained employees on approved work policies, operational procedures, customer service standards, and daily
workflow requirements to improve team readiness and performance.
• Distributed daily tasks and supervised execution to ensure efficient operations, smooth workflow, and high
service quality during peak working hours.
• Managed workflow during rush periods, handled unexpected staff shortages, and supported the team in serving
high daily order volumes.
• Prepared employee work schedules, monitored performance, provided continuous guidance and evaluation, and
submitted weekly and monthly performance reports to management.
• Improved team productivity and contributed to achieving sales targets through better coordination, staff
development, and operational control.

• Received customer orders, handled inquiries professionally, and provided customer service in line with company
service standards.
• Prepared food and beverages according to approved recipes, operational standards, quality procedures, and food
safety requirements.
• Operated and maintained work equipment according to safety and quality guidelines to support smooth daily
operations.
• Applied cleaning and sanitization procedures to maintain a healthy, organized, and safe work environment.
• Supported workplace organization, inventory handling, resource management, and efficient workflow during peak
operating hours.