General Manager - UAE Branch
Al Oula Events and Conferences Services
مجموع سنوات الخبرة :16 years, 9 أشهر
Hired as the General Manager, covering the entire operation of the company, including but not limited to;
- Financial aspects (payroll, petty cash, operational expense, events P&L, budgeting, taxes, ... etc.).
- Any & all HR related aspects.
- Marketing, Sales, Corporate Image, & Government Relations (official representation).
- Locating vendors & suppliers, besides negotiating contracts & specifications of requirements.
- Conceptualizing & visualizing concepts.
- Leading brainstorming sessions & creative meetings.
- Growing & developing ideas into applicable structured concepts.
- Comprehensive events management (from planning till execution phases).
- Giveaways & gifts sourcing, arrangement, & delivery.
- Clients relations & services.
- Preparation of samples, substance, & layout designs (through graphic designers) for presentations.
- Meeting & coordination with other contractors at the event site &/or on the event day (when applicable).
With the absence of a General Manager; my role as an Assistant General Manager included but was not limited to;
- Running the day-to-day operating goals & objectives.
- Train & coach staff, besides ensuring that they know & adhere to established codes of practice.
- Preparing, developing, & implement standard operating procedures.
- Manage staff performance in accordance with established standards & procedures.
- Maintain employee records in the various branches & handling all HR related issues in collaboration with head office.
- Monitor adherence to health, safety & hygiene standards in kitchen & restaurant in all branches.
- Supervising the preparation & ensuring the quality & presentation of food & beverage items.
- Interacting with customers, & advising them on food & beverage choices.
- Interacting with customers to ensure all inquiries (&\or complaints) are handled promptly & properly.
- Analyze food & beverage costs & influence menu development & pricing, with regards to variations in pricing for different brands.
- Ensure cash management procedures are completed accurately on daily basis.
- Monitor budgets, based on analyzing budget variances & take corrective actions, while implementing & overseeing cost cutting measures.
- Monitor restaurant sales & revenue, while determining & executing operating improvements accordingly.
- Organize marketing & promotional activities in collaboration with head office.
- Organize, plan & execute functions, & entertainment at the main venue, along with caterings from the various branches.
- Check & order supplies of non-food items, in addition to negotiating purchase prices & developing preferred suppliers.
- Checking & arranging for maintenance & repairs of equipment & services.
Hired as Assistant General Manager. Assumed the role of Acting General Manager after few weeks, including the handling of the whole operations & the comprehensive management of the venue;
- Running the day-to-day operating goals & objectives.
- Organize and monitor staff schedules. In addition to assessing staffing requirements & recruit casual (temporary) staff when needed.
- Train & coach staff, besides ensuring that they know & adhere to established codes of practice.
- Preparing, developing, & implement standard operating procedures.
- Manage staff performance in accordance with established standards & procedures.
- Maintain employee records & handling all HR related issues in collaboration with head office.
- Monitor adherence to health, safety & hygiene standards in kitchen & restaurant.
- Ensure alcohol regulations are adhered to.
- Supervising the preparation & ensuring the quality & presentation of food & beverage items.
- Interacting with customers, & advising them on food & beverage choices.
- Interacting with customers to ensure all inquiries (&\or complaints) are handled promptly & properly.
- Analyze food & beverage costs & influence menu development & pricing.
- Ensure cash management procedures are completed accurately on daily basis.
- Set & monitor budgets, based on analyzing budget variances & take corrective actions, while implementing & overseeing cost cutting measures.
- Plan & monitor restaurant sales & revenue, & determining & executing operating improvements accordingly.
- Organize marketing & promotional activities in collaboration with head office.
- Organize, plan & execute events, functions, parties, entertainment, celebrations, tributes, & festivals at the venue.
- Check & order supplies of non-food items, in addition to negotiating purchase prices & developing preferred suppliers.
- Checking & arranging for maintenance & repairs of equipment & services.
Covered several small & medium projects in multiple companies (such as Sama-Jordan Group / MRM Group / Al-Behar Group / Turath Investments / … etc.) within various fields;
- Events Planning & Management (Meetings & Workshops \ Training Sessions \ Fund Raisers \ Charity Functions \ Cocktail Receptions \ Engagements & Weddings \ Banquets & Themed Nights \ Indoor & Outdoor Caterings \ Conferences \ Private Luncheons & Dinners \ Private Functions \ Brands Launch Parties).
- Menu Engineering & Product Psychology.
- Projects & Products Oriented Training.
- Managerial Practices & Accounting Auditing.
- Organizational Restructuring.
- Operational Analysis & Development.
- Managerial & Operational Enhancement.
- Business Quality & Logistical Efficiency Improvement.
- Process & Performance Enhancement, including Reviewing & Editing SOP's & KPI's.
- Project Management.
- Keeping track on daily purchase orders, needs & requests of each client.
- Maintaining a warm relationship with the clients through courtesy visits & phone calls.
- Keeping track on suggestions & complaints (if any).
- Train sales employees to professionally use the design software, for them to consequently teach the clients.
- Train employees to fully set up, operate, & calibrate the printing equipment & install the design software, along with training the clients on their usage.
- Manage the marketing plans through promotions on goods & specialty items.
- Manage corporate identity & image at expos & exhibitions.
- Manage the day-to-day operations in regards of orders placed, achieved sales, deliveries accomplished & tracking all accounting aspects.
- Developing & expanding the company's cliental base.
- Manage all the new accounts & existing top clients.
- Building & strengthening relationships with existing & new customers to enable future bookings through sales calls, sales trips, trade shows, … etc.
- Assisting in the development of marketing/sales strategy for sales cluster (Amman + Jordan Valley + Petra Marriott Hotels).
- Participating in sales calls with members of sales team to acquire new business &/or close deals.
- Executing & supporting the operational aspects of business booked (such as generating proposal, writing contract, customer correspondence).
- Conveying the significance of the locations’ primary target customers & service expectations; serving the customer by understanding their business, business issues & concerns, to offer better business solution.
- Support the company’s service & relationship strategy, & drive customer loyalty by delivering service excellence throughout each customer experience.
- Reporting to the department’s administrative manager, assisting in the day-to-day correspondents to all 70 departments of Greater Amman Municipality.
- Receiving & managing (including translating & interpreting) all international communications & correspondents such as proposals, contracts, inquiries, requests for bids, ISO documentation, … etc. to simplify the job of the department head, the inspections team, the M&E team, & the labs team.
- Monitoring quality & application of all health & safety standards.
- Maintaining staff by recruiting, selecting, orienting, & training employees.
- Planning weekly & seasonal staffing, coaching, evaluating, & disciplining employees.
- Maintaining work flow by observing control points & equipment, monitoring personnel & resources, & implementing cost reductions.
- Completing production plan by scheduling shifts & assigning personnel, establishing priorities, monitoring progress, & revising schedules.
- Keeping record systems of operating hours, production flow, & budgetary & personnel requirements in order to implement changes when needed.
- Calculating & distributing weekly payrolls to employees & keeping impeccable records of transfers & advances.
- Production of specialty, high-end chocolates & candies from the initial preparation of raw materials to the end result of packing & hand-delivering.
- Ensuring that the company makes wise purchases of goods & services to use &\or resell.
- Planning budgetary distribution for purchase of raw materials, equipment, services & various supplies.
- Allocating & contracting steady & reputable local vendors.