Account Manager
IT Fusion Software House
Total years of experience :8 years, 10 Months
Sophos Certified Sales Consultant
G Suite Certified Sales Consultant
Managing a portfolio of accounts to achieve long-term success
Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition
Generating new sales using existing and potential customer networks
Resolve conflicts and provide solutions to customers in a timely manner
Report on the status of accounts and transactions
Set and track sales account targets, aligned with company objectives
Monitor sales metrics (e.g. quarterly sales results and annual forecasts)
Suggest actions to improve sales performance and identify opportunities for growth
- Identifying, evaluating, and pursuing the business opportunities with partners, existing or potential clients.
- Coordinating and negotiating with other departments to implement marketing initiatives.
- Acquiring new customers, with retaining and expanding existing customer relationships.
- Developing sales of products and services by investigating and resolving customer problems, recommending modifications to the product/service line, and coordinating sales negotiations with the appropriate personnel.
- Meeting sales volume and revenue goals and standards for activity, such as number of sales calls and accomplished deals.
- Reporting directly to the company CEO.
- Supervising a group of para-professional staff characterized by highly transactional or repetitive processes.
Part-timer responsible for preparing 4 hours sessions covering grammar rules, speaking and conversational skills, business writing, voice, accent and listening skills.
- Handling Cisco Systems project.
- Monitor incoming call queue (Real Time Display)
- Uses quality monitoring data management system to compile and track performance at team and individual level.
- Monitors e-mails customer contacts.
- Participates in customer and client listening programs to identify customer needs and expectations.
- Provides actionable data to various internal support groups as needed
- Coordinate and facilitates call calibration sessions for call center staff
- Provide feedback to call center Team Leader and mangers.
- Prepare and analyses internal and external quality reports for management staff review.
- Determining, negotiating, and agreeing on in-house quality procedures, standards and specifications.
- Determining, negotiating, and agreeing on in-house quality procedures, standards and specifications.
- Assessing customers and ensuring that these are met into generate leads by the whole team.
- Setting customer service standards.
- Working with operating staff to establish procedures, standards, and systems.
- Directing objectives to maximize the company profitability.
- Liaising with Mangers to determine training needs and schedule training and coaching session
- Conduct seminars, workshop, individual training sessions etc.
- Support and mentor new employee
- Monitor employee performance and response to training sessions.
- Handling Cisco Systems Project.
- Generating solid leads for implementing projects through contact IT Managers in companies.
- Presenting, promoting and selling Cisco products/services using solid arguments to existing and prospective customers.
- Performing cost-benefit and needs analysis of existing/ potential customers to meet their needs.
- Establishing, developing and maintain positive business and customer relationship.