آية أحمد

Institutional Effectiveness Assessment Specialist
Mar 2022 - Present · 1 yr 7 months

Quality Assurance Specialist
Jul 2019 - Feb 2022 · 2 yrs 8 months

Business Process Expert
Aug 2018 - Jun 2019 · 11 months

• Develop an Institutional Effectiveness framework with policies, procedures, processes, tools, templates, guidelines and metrics in line with those required by external bodies
• Evaluate the efficiency of the various processes and procedures in University Business Units and ensure their consistency and make suggestions for improvement in order to increase their effectiveness.
• Conduct analysis on Institutional Effectiveness performance and outcomes to support identification of trends and areas of improvement across all institutional levels and in support quality assurance.
• Provide support in the writing and editing of self-assessment and institutional accreditation reports in collaboration with the University stakeholders; assign sections of accreditation reports to other administrators, faculty, and staff, as appropriate and edit those sections into the final report.
• Conduct research and identify best practices for the University operations and procedures and suggest areas to improve effectiveness of the University.
• Identify opportunities for continuous improvement of systems, processes and practices, and leveraging insights provided by other Business Units. This includes supporting the related change management efforts.
• Provide feedback to Management on good institutional effectiveness practices and findings from data analysis, encourage the ongoing research aspects that drive institutional effectiveness.
• Identify and resolve problems and refer issues to the leadership, along with the needed improvements.

• Thrive to active company strategic objectives
• Develop and implement company systems Process and procedures that aligns with company strategic direction.
• Supervise and train employees.
• Lead the channels of communication between supplier and clients.
• Setting goals for monthly and annual sales targets.
• Managing the project and allocate tasks between different company departments.
• Achieve monthly sales targets

• Reports to the Managing Director and work with the management team and assist in the development, management and implementation of strategic plan through operational activity.
• Reasonable for all the tasks at the management office of the company and its branches.
• Produce correspondence; presentations, meeting agendas, emails…etc.
• Organize high level and board meeting, preparing minutes of meeting.
• Coordinate with relevant departments to ensure the completion of work with the best outcomes.
• Handle all the immigration process for all employees and labors in the company.
• Organizing and hosting a product launches, events and conferences.

Assigned as an Operations Executive for the swimming pool Department operations.
• Coordinate with the MD in establishment of Department structure, delegation of tasks, establish work schedules and Supervise staff,
• Generate revenue by reducing the overtime from 8h to 2h and reduce costs.
• Set a new schedule for the maintenance work to coup with reduced overtime, fit the customers and raise the efficiency.
• Submit reports, feedback and coordinate with the MD to Monitor and evaluate performance
• Coordinate, follow up, supervise, and reviews workload and team to make sure targets are being met on a cost-effective basis.

• Sought out and actively acquired business prospects who can benefit from our services.
• Lead contact with clients; conducted meetings with and consulted them regarding current and future project opportunities.
• Handled information requests, prepared presentations and reports for management.
• Responsible for day-to-day office functions including delegating tasks to junior employees and maintaining the office administrative system.
• Read and analyzed incoming memos, submissions, and reports to determine their significance and planned their distribution.
• Prepared responses to correspondence containing routine inquiries.