Aya Bakr

Customer Services Assistant at British Council Egypt

• Egypt - Cairo
• My current job since June 2009

 Provide a high quality, welcoming and efficient integrated enquiry and registration service on the full range of British Council Egypt’s activities and services and to meet Customer Service Excellence standards in all contact with BC Egypt customers.
 All enquiries received in person, by mail/e-mail or through the Call Centre are dealt with in a friendly and professional manner.
 Deliver accurate and friendly registration services to Teaching Centre students and Examinations candidates to meet customer needs and to enable targets to be met.
 Carry out a range of back office tasks including post registration services, Campus/finance related tasks, supporting corporate client registration, data handling, support for delivery of events and maintenance for contacts and call centre platform.
 Daily collection of students fees from customers whether in cash, visa or credit & Analyzing any discrepancy, shortage or difference in amounts their financial analysis on the system and compare it with actual money